NHTSA Complaint #10882810 — 2016 SMART FORTWO

I NOTICED THAT MY GAS GAUGE WAS GIVING ME INCORRECT READINGS. THE GAS TANK ACCORDING TO THE OWNERS MANUAL HOLDS 8+ GALLONS OF GAS. WHEN I GET A LOW FUEL WARNING IF I "FILL UP" THE TANK IT ONLY TAKES BETWEEN 5 AND 6 GALLONS. THE GAS GAUGE SHOWS FULL AND THEN WITHIN HOURS ALL OF A SUDDEN IT READS THERE IS ONLY A HALF TANK OF GAS. I VISITED MY DEALER MERCEDES-BENZ MANHATTAN IF FEBRUARY OF 2016 AFTER WAITING FOR 3 HOURS I WAS TOLD THAT THE ISSUE WAS BEING WORKED ON BUT AT THAT TIME THERE IS NO FIX. PRIOR TO GOING TO THE DEALER I RECEIVE NO NOTIFICATION OF THIS PROBLEM. AS THE CONSUMER I SHOULD HAVE BEEN MAKE AWARE OF THIS DEFECT. WHEN I TOOK MY CAR TO THE DEALER ON JULY 29, 2016 BECAUSE OF AN ISSUE WITH MY AIR CONDITIONER THE SERVICE WRITER TOLD ME THAT THERE WAS NO FIX OF THE GAS GAUGE PROBLEM AND THAT BECAUSE IT WAS NOT CONSIDERED A, "SAFETY" ISSUE NO NOTICED WERE SENT AND NO RECALL WOULD BE ISSUED. HOW IS NOT KNOWING HOW MUCH GAS YOU HAVE IN YOUR TANK NOT A SAFETY ISSUE. LUCKILY FOR ME I WAS NOT DRIVING ON A HIGHWAY WHEN MY CAR RAN OUT OF GAS RECENTLY, HAD I BEEN ON THE HIGHWAY I GUESS MY HAVING TO RISK MY LIFE TO GET TO THE SIDE OF THE HIGHWAY IN ONCOMING TRAFFIC HAS BEEN DETERMINED BY SMART USA NOT TO BE A SAFETY ISSUE, I VEHEMENTLY DISAGREE. THE ATTACHED IMAGES WILL SHOW THE GAS GAUGE INDICATING LOW FUEL LEVEL, RECEIPT FOR AMOUNT OF GAS ADDED AND GAS GAUGE SHOWING FULL WITH ONLY IN THIS CASE A LITTLE OVER 5 GALLONS OF GAS BEING ADDED.