NHTSA Complaint #10882808 — 2011 FORD ESCAPE

HELLO, A FEW MONTHS AGO I PURCHASED A USED 2011 FORD ESCAPE FLEX FUEL FROM INFINITY/VOLKSWAGEN OF FAIRFIELD, CA 94533. DURING THE TIME MY WIFE AND I HAVE BEEN DRIVING IT, I HAVE EXPERIENCED SOME MAJOR TROUBLES WITH THE VEHICLE. WHEN DRIVING IN THE CITY OR ON THE HIGHWAY AT ANY SPEED, THE VEHICLES GAS PEDAL ALL OF A SUDDEN LOSES PRESSURE AND I HAVE NO MORE GAS. PROMPTLY AFTER THAT , THE CAR BEGINS TO SHAKE AND EVENTUALLY I HAVE TO PULL OVER FOR SAFETY REASONS. THIS HAS HAPPENED MORE THAN 10 TIMES NOW. I HAVE BEEN TO THE DEALERSHIP 3 TIMES ALREADY AND EXPLAINED TO THEM WHAT'S GOING ON. THEY JUST BRUSHED IT OFF AND SAID " COME BACK WHEN THE ENGINE LIGHTS COME ON." I WAS VERY MAD AND FRUSTRATED BUT I LET IT BE. OVER THE FOURTH OF JULY WEEKEND I WAS DRIVING THE VEHICLE THE PROBLEM HAPPENED AGAIN THIS TIME I WAS ON THE FREEWAY AND HAD TO IMMEDIATELY PULL OVER BECAUSE I WAS IN THE FAST LANE. IT WAS SO FAST THAT I COLLIDED WITH THE SIDE OF THE SHOULDER TO RIGHT OF THE FAST LANE AND HIT A DIRT PATCH. THINGS COULD HAVE BEEN A LOT WORSE. THANK GOD NOBODY WAS HURT. IM SAYING THAT MY WIFE IS THE DAILY DRIVER OF THE VEHICLE AND TO THINK THAT SHE IS PREGNANT AND HAS MY 2 YEAR OLD SON IF SHE WAS DRIVING IT THINGS WOULD BE A LOT WORSE FOR THE DEALERSHIP. I'M SICK AND TIRED OF BEING TREATED LIKE THIS. I'M A MARINE CORPS VETERAN AND TO BE TREATED LIKE [XXX] IN THE DEALERSHIP TELL ME TO "LEAVE AND HAVE GOOD DAY" IS TERRIBLE. THIS IS THE THIRD VEHICLE THAT I HAVE PURCHASED FROM THEM AND BY NO MEANS WILL THERE BE ANY MORE BUSINESS WITH THEM AFTER THIS. NOT CARING ABOUT THE SAFETY OF CUSTOMERS IS WRONG. I DO NOT WANT THIS VEHICLE ANYMORE. I REPEAT I DO NOT WANT THIS VEHICLE ANYMORE. I NEED SOMETHING DONE ABOUT THIS PLEASE. IF NOT I HAVE NO CHOICE BUT TO WRITE MY CONGRESSMAN ABOUT THIS SITUATION, THE DEPARTMENT OF VETERANS AFFAIRS AND A LAWYER. I HOPE THAT WE CAN HANDLE THIS IN A CIVIL MANNER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR