NHTSA Complaint #10882746 — 2016 FORD ESCAPE

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	10882746
Vehicle	2016 FORD ESCAPE
Component	EXTERIOR LIGHTING
Date of Incident	July 5, 2016
Date Filed	July 5, 2016
Mileage	3,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

AFTER DRIVING 3200 MILE. WE NOTICED WATER DROPS FROM 1/8 TO3/16 OF AN INCH IN THE DRIVER SIDE REAR TAIL LIGHTS.. IN THE MORNING I TOOK THE AUTO TO FORD DEALERSHIP WHERE I PURCHASED IT. THEY TOOK PICTURES OF THE FINE WATER DROPLETS AND SENT THE PICTURES AND OTHER INFO TO MAIN FORD OFFICES. I WAS CALLED BACK A FEW HOURS LATER. NOTIFIED THAT THIS WAS NORMAL AND WATER WILL GO OUT THE LENS'S VALVE. WHEN I SAID I WOULD BRING IT BACK DAILY IF NEEDED TO SOLVE PROBLEM. I WAS TOLD NOT TO DO SO UNLESS A DIFFERENT PICTURE COULD BE TAKEN BECAUSE IT TOOK ALL OF 3 HOURS OF HIS TIME TO REVIEW AND DECIDE WHAT TO DO, WHICH WAS NOTHING.

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