NHTSA Complaint #10882744 — 2015 FORD FLEX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10882744
Vehicle	2015 FORD FLEX
Component	ENGINE
Date of Incident	July 1, 2016
Date Filed	July 5, 2016
Mileage	12,763 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

JULY 1 I WAS DRIVING THE CAR RUNNING SOME ERRANDS (BANK, POST OFFICE, GROCERY STORE) WHEN THE CAR SUDDENLY LOST POWER TURNING ACROSS ONCOMING TRAFFIC ON A FOUR LANE HIGHWAY. THIS WAS ONE DAY AFTER I HAD THE CAR AT THE DEALERSHIP FOR MORE DIAGNOSTIC WORK AND THEY COULD NOT FIND ANYTHING WRONG WITHOUT THE CODE. I LEFT THE CAR RUNNING AFTER MAKING IT HOME AND CALLED FORD ROADSIDE ASSISTANCE FOR A TOW TO THE DEALERSHIP. WHEN WRECKER DRIVER ARRIVED AFTER A TWO HOUR WAIT HE SAID HE COULD NOT TOW CAR WITH ENGINE RUNNING (AGAINST DOT RULES AND REGULATIONS) SO ENGINE WAS TURNED OFF AND CODE WAS LOST AGAIN. CAR WAS DELIVERED TO THE DEALERSHIP AND I TOLD THEM TO KEEP THE CAR UNTIL REPAIRS WERE PROPERLY MADE. I ASK FOR A LOANER BUT I WAS TOLD THEY DIDN'T HAVE ONE. NO OFFER WAS MADE FOR A RENTAL. THEY DID GIVE ME A RIDE BACK HOME WHERE I SAT OVER THE JULY 4TH HOLIDAY WITH NO TRANSPORTATION. TOTALLY LOST FOR WHAT TO DO NEXT? ANY SUGGESTIONS?

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