NHTSA Complaint #10882311 — 2010 CADILLAC SRX

MY CAR HAS PUSH TO START AND THE KEYS SHOULD DETECT AND START YOUR VEHICLE WHEN YOU GET IN THE CAR. THE IDOL KEPT SAYING NO REMOTE DETECTED . THE ONLY WAY TO START THE CAR WAS TO PUT THE KEYPAD IN THE MIDDLE CONSOLE. I TOOK IT TO CHRISTIANS BROTHERS AUTOMOTIVE WHERE THE DIAGNOSTIC SAID I NEEDED TO REPLACE THE KEYLESS ENTRY MODULE. A WEEK LATER WHILE I WAS DRIVING IT , THE IDOL ON THE SCREEN SAID NO REMOTE DETECTED AND THE CAR COMPLETELY SHUT OFF WHILE I'M IN MOTION. THE ONLY WAY TO START IT AGAIN WAS TO HOLD THE KEYPAD AGAINST THE MIDDLE CONSOLE.I TOOK IT BACK TO CHRISTIAN BROTHERS WHERE THEY PRINTED OUT THE TECHNICAL BULLETIN THAT DEEMS THIS ISSUE TO BE A KNOWN ISSUE SINCE 2010 AND THAT I WILL HAVE TO TAKE IT TO A CADILLAC DEALERSHIP WHERE I WILL HAVE TO PAY AGAIN FOR A DIAGNOSTIC AND WHATEVER ISSUES THEY COME UP WITH. RON CARTER CADILLAC DOESN'T HAVE APPOINTMENTS AVAILABLE FOR SIX WEEKS AND BECAUSE THIS HAS NOT BEEN MADE A RECALL, THEY WILL NOT WARRANTY WHAT THEY KNOW IS A KNOWN ISSUE WITH THE CAR. IF I CONTINUE TO PAY TO REPAIR THIS MODULE AND IT SHUTS OFF ON ME IN THE MIDDLE OF TRAFFIC OR AT HIGH SPEEDS, I COULD BE SERIOUSLY INJURED OR KILLED. I DON'T UNDERSTAND THE PURPOSE OF PROVIDING A TECHNICAL BULLETIN THAT YOU DON'T INTEND TO MAKE A RECALL WHEN YOU KNOW IT'S AN ISSUE.