NHTSA Complaint #10882277 — 2012 BMW X3

BMW ON 2013 AND OLDER MODELS HAS DISABLED THE EMERGENCY SOS BUTTON WHICH ALLOWS YOU TO CALL FOR ASSISTANCE IN AN EMERGENCY. THEY ALSO HAVE TURNED OFF THE ABILITY OF THE CAR TO AUTOMATICALLY CALL FOR HELP WHEN A COLLISION OCCURS. THESE SAFETY FEATURES WERE DISABLED DUE TO THE CAR USING OLDER 2G CELLULAR TECHNOLOGY. I PURCHASED THE CAR WITH THE PEACE OF MIND THAT IT HAD THESE DESIRABLE SAFETY FEATURES. BMW SHOULD BE RESPONSIBLE FOR RETROFITTING NEW ANTENNAS/SOFTWARE TO WORK WITH NEWER 3G OR LTE MOBILE PHONE SERVICE. A CHEAP THROWAWAY PHONE CAN USE 3G. THESE IMPORTANT SAFETY FEATURES WERE JUST ELIMINATED WITH NO WARNING. PLEASE INVESTIGATE AND REQUIRED BMW TO MAKE THESE IMPORTANT SAFETY CHANGES.