NHTSA Complaint #11592023 — 2012 BMW X3

I emailed BMW of Arlington on [XXX] detailing the critical safety issue I experienced with my BMW X3 2012 on Sunday [XXX]. I was driving on the tollway northbound from [XXX] in Grand Prairie in the pouring rain with my wipers on, and the car suddenly started braking and decelerating from the 70 mph cruising speed to 40 mph in seconds. The car behind me nearly hit my vehicle, and since it kept doing that, I had to turn on my hazard lights till I exited. The car was doing that irrespective of whether it was on cruise control or my driving speed. I discovered by googling it that this is a known defect in BMWs since their shop foremen and certified technicians who know more than me think I am dreaming this up [XXX] -. Driving this car on the highways in Dallas regularly is extremely dangerous as I could end up in a major multivehicle MVA pileup. Also, the previous time I had this issue before I brought it in on [XXX], it wasn't raining, and it started with the car not even moving when I put it in reverse and pressed the gas. Then it suddenly started decelerating on the road, backfired, and shook violently at normal speeds. The car overheated as the radiator coolant leaked, and I had to replenish it. CarShield, the Auto Warranty company, and I paid approximately $7,000 to BMW Mini of Arlington between June 2023 and today (see attached invoices_receipts_diagnosis reports). The last two times ([XXX] and [XXX]), their multi-point diagnosis on my vehicle identified no issues that need attention. Two of their service advisors who worked on my car in June and October 2023 quit immediately after completing it. The dealership does not respond to the BBB or my calls, emails, faxes, etc. BMW USA advised me to contact NHTSA. On June [XXX], while driving on city streets, the brakes were squealing even without engaging, and the car overheated/ backfired again/ almost caught fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) The dealer finally responded stating their diagnosis did not d