NHTSA Complaint #10882186 — 2014 RAM 2500

I HAVE A 2014 RAM 2500. WHEN AT A STOP WITH THE DEFROST ON AND THE VEHICLE IS REGENING I GET THE DIESEL EXHAUST SMELL. I UNDERSTAND WHILE DEFROST IS ON, IT IS PULLING IN FRESH AIR. I TOOK IT TO DODGE AND THEY CAN NOT FORCE REGEN THE TRUCK. SO I TOOK IT TO ANOTHER SHOP, AFTER PUTTING OVER 300 MILES ON THE TRUCK. WHILE MAKING CIRCLES AROUND THE DEALER TO TRY AND GET IT TO ACT UP. THE OTHER SHOP DID A DESOOT. INSTANTLY YOU GET THE SMELL IN THE TRUCK. THEY KEPT THE TRUCK OVER NIGHT AND SMOKED THE FULL EXHAUST SYSTEM. FOUND A MINOR LEAK AT THE TAIL PIPE CLAMP. THEY WHERE UNABLE TO FIND ANY OTHER LEAKS. TOOK IT BACK TO DODGE AND THEY DID A DESOOT ALSO AND NOTICED THE SMELL. THE SMELL WAS NOT AS STRONG AS IT HAS BEEN FOR ME AND MY FAMILY. A DESOOT IS NOT A FULL REGEN CYCLE. SO I WOULD IMAGINE THE SMELL WILL NOT BE AS STRONG. DODGE WAS UNABLE TO FIND ANY LEAKS BUT ACKNOWLEDGES THE SMELL. DODGE WAS GOING TO REPLACE THE EGR AND CHRYSLER CARE CALLED THEM AND TOLD THEM NO. THAT THE SMELL IS NORMAL AND THERE IS NOTHING THEY CAN DO. CHRYSLER CARE THEN TOLD THEM IF CUSTOMER SMELLS THE FUMES JUST TURN OFF THE DEFROSTER. I HAVE DRIVEN MANY CHEVY'S AND FORDS FOR WORK PURPOSES AND NEVER HAVE I SMELLED EXHAUST DURING REGEN. THE ENGINEER THAT STOPPED ALL WORK ON MY TRUCK ALSO STATED IT IS JUST PHYSICS. WHEN IN REGEN MODE AND YOU COME TO A STOP THERE IS NO PRESSURE FORCING THE ADDITIONAL BACK PRESSURE OUT. SO I MANAGED TO SAVE UP AND PURCHASE MY FIRST NEW $65,000 TRUCK JUST TO POISON MY FAMILY WITH EXHAUST FUMES.