NHTSA Complaint #10881944 — 2007 CHRYSLER PACIFICA

I HAVE A 2007 CHRYSLER PACIFICA TOURING THAT I HAVE HAD TO REPAIR MOTOR MOUNTS SEVERAL TIMES. WHEN THE CAR IS STATIONARY AND THEN IN MOTION THE PROBLEM OCCURS. WHEN I ACCELERATE THE CAR DOES NOT HAVE IT'S FULL POWER POTENTIAL BECAUSE ACCELERATION CAUSES THE ENGINE TO IMMEDIATELY RAISE UP AND THEN QUICKLY DROP DOWN. I HEAR THE ENGINE HIT THE FRAME WITH A LOUD BANG WHEN IT DROPS. THIS HAPPENS IN MOTION, ON CITY STREETS, AND THE HIGHWAY. I BELIEVE THIS HAS CAUSED OTHER ENGINE PROBLEMS THAT I HAVE REPAIRED OVER THE YEARS.MY MOTOR MOUNT REPLACEMENT YEARS ARE 2010,2012,2013, AND 2016. I HAVE RECEIPTS AND THE LAST SET OF MOUNTS. I DON'T LIKE TO DRIVE MY GRANDSON AROUND IN THIS CAR BECAUSE I FEEL IT IS NOT SAFE FOR HIM. I ALWAYS TRY TO USE MY OTHER VEHICLE TO TRANSPORT CHILDREN. I HAVE REQUESTED HELP WITH CHRYSLER AND WAS ADVISED THOUGH WE HELPED AND REPLACED YOUR MOUNTS UNDER WARRANTY IN 2013, WE WILL NO LONGER HELP YOU WITH MOUNT REPLACEMENT . WE CONSIDER IT NORMAL WARE AND TARE. CHRYSLER ALSO ADVISED THEY WILL NOT HELP BECAUSE OF THE CARS AGE AND MILEAGE. I HAVE THE RECORDING. IF THIS IS CONSIDERED NORMAL THAN I FEEL IT SHOULD HAVE BEEN LISTED IN THE CONSUMER VEHICLE MAINTENANCE AND REPAIR BOOK. HAD I KNOW I WOULD HAVE TO RE-SECURE MY ENGINE TO THE FRAME EVERY YEAR I WOULD HAVE NOT PURCHASED THIS VEHICLE. NOW CHRYSLER HAS RELEASED A NEW PACIFICA. I AM INTERESTED TO KNOW WILL THIS HAPPEN WITH THE NEW CHRYSLER PACIFICA. REGARDLESS, IT IS NOT SAFE TO DRIVE AROUND WITH THE ENGINE UNSECURED TO THE VEHICLE FRAME.