NHTSA Complaint #10876608 — 2009 LEXUS RX350

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10876608
Vehicle	2009 LEXUS RX350
Component	STEERING
Date of Incident	June 21, 2016
Date Filed	June 25, 2016
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

I BROUGHT MY RX350 IN FOR A "FREE" YEARLY INSPECTION AND WAS TOLD THAT MY RACK AND PINION STEERING ASSEMBLY WAS LEAKING AND NEEDED TO BE TOTALLY REPLACED AT A COST OF $1800. THIS CAR HAS LOW MILEAGE, ALWAYS GARAGED, AND ALWAYS SERVICED AT A LEXUS DEALERSHIP (2). I WAS TOLD THAT THE RACK AND PINION PRESSURE WAS CHECKED EVERY TIME IT WAS BROUGHT IN FOR REGULAR MAINTENANCE AND IT JUST HAPPENED FOR NO REASON. I AM DISAPPOINTED WITH LEXUS AND HAVE RESEARCHED THAT THIS IS A COMMON PROBLEM WITH THE RX'S. SHOULD THIS BE PART OF A RECALL AS IT IS A CLEAR SAFETY ISSUE THAT HAS NO WARNING. MY CAR WAS RUNNING IN EXCELLENT CONDITION. THIS WAS THE MOST EXPENSIVE "FREE" INSPECTION OF ALL TIME.

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