NHTSA Complaint #10876233 — 2010 VOLKSWAGEN JETTA

MY CAR STALLED WHILE DRIVING IT WAS TOWED TO THE DEALERSHIP WHERE I WAS INFORMED THAT THERE WAS AN EXTENDED WARRANTY ON THE HIGH PRESSURE FUEL PUMP ASSOCIATED WITH MY CAR MAKE AND MODEL. I WAS THEN INFORMED THAT MY CAR WAS NOT COVERED UNDER THE EXTENDED WARRANTY BECAUSE I DID NOT HAVE A MISFUEL GUARD INSTALLED. I NEVER RECEIVED ACTUAL NOTICE THAT I WAS TO INSTALL A MISFUEL GUARD UNTIL THE DAY MY CAR STALLED AND HAD TO BE TOWED TO THE DEALERSHIP. THE DEALERSHIP RAN A FUEL TEST WHICH REVEALED THAT THERE WAS NO IMPROPER FUEL IN MY CAR, THUS, EVEN IF THE MISFUEL GUARD HAD BEEN INSTALLED, MY FUEL PUMP WOULD HAVE STILL FAILED. I HAVE CONTACTED VOLKSWAGEN AS WELL AND THEY ALSO INFORMED ME THAT BECAUSE I DID NOT HAVE THE MISFUEL GUARD INSTALLED, I WAS UNABLE TO BE COVERED UNDER THE WARRANTY, EVEN THOUGH THERE WAS NO IMPROPER FUEL LOCATED IN MY CAR. I AM EXTREMELY FRUSTRATED THAT EVEN THOUGH THERE WAS NO USER ERROR, I AM BEING STUCK WITH THE BILL ($5,000) DUE TO VOLKSWAGEN'S DEFECTIVE PART.