NHTSA Complaint #10876073 — 2016 TOYOTA COROLLA

FRONT AND REAR WINDSHIELDS BOTH DISTORTED/DEFECTIVE. LIKE LOOKING THROUGH FUNHOUSE MIRROR GLASS. THE FRONT MAKES THINGS CLOSER AND LARGER AND VERY WAVY FROM MY VISUAL PERSPECTIVE STARTING AT ABOUT HALFWAY DOWN THE WINDSHIELD AND CONTINUING TO THE RIGHT (TO THE PASSENGER SIDE). IT IS A SAFETY ISSUE ESPECIALLY WHEN IT MAKES IT APPEAR THAT LARGE TRUCKS OR GUARDRAILS ARE COMING AT YOU CLOSER THAN THEY ARE. ONE SHOULD NOT HAVE TO TRY TO COMPENSATE WHILE DRIVING FOR AN "OPTICAL ILLUSION" AS I WAS TOLD BY THE SERVICE MANAGER WHO SAW THE DEFECT IN MY GLASS AND SAID THAT "HOPEFULLY I WOULD ADJUST". WHEN DRIVING, ONE NEEDS TO FOCUS ON DRIVING, NOT HAVING TO TELL THEMSELVES THAT THEY SHOULD NOT SWERVE BECAUSE SOMETHING IS REALLY NOT THAT CLOSE. IT IS A MAJOR SAFETY ISSUE THAT I HAVE NOT SEEN IN ANY OF MY 26 YEARS OF DRIVING (OR IN EITHER OF THE OTHER 2 COROLLAS THAT I HAVE OWNED). THE REAR WINDSHIELD IS COMPLETELY BLURRY AND DISTORTED ESPECIALLY BETWEEN THE LINES OF THE DEFROSTER. IT GIVES A FUZZY,NAUSEATING EFFECT WHEN GOING FROM LOOKING IN THE REAR VIEW MIRROR TO LOOKING FORWARD AGAIN. (IT IS ALMOST LIKE LOOKING AT HEAT SHIMMERING OFF A VERY HOT SURFACE OF A ROAD BUT PERMANENTLY BUILT INTO MY REAR WINDOW.) THE FRONT WINDSHIELD ISSUE IS FAR WORSE WHEN DRIVING ON THE HIGHWAY AND THINGS ARE MOVING QUICKLY. HAVE BROUGHT IT TO 2 TOYOTA DEALERSHIPS AND CONTACTED TMC AND STILL TRYING TO GET ISSUE RESOLVED. 2ND DEALERSHIP SAID THAT BECAUSE THERE ARE DEFECTS IN SOME OF THEIR OTHER NEW WINDOW GLASS THEY WILL NOT REPLACE MINE ALTHOUGH THEY DO SEE IT AND ACKNOWLEDGE IT. THEY SAID TO REPLACE WOULD BE PUTTING IN THE SAME GLASS. A WINDSHIELD REPAIR SERVICE TOLD ME THAT THIS IS NOT TRUE AND THAT I SHOULD NOT BE DRIVING AROUND WITH GLASS LIKE THIS!