NHTSA Complaint #10875731 — 2015 CHEVROLET TRAX

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 10875731
Vehicle 2015 CHEVROLET TRAX
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CO

Consumer Description

THE BRAKES WERE NOTICEABLY SQUEEZING AT LESS THAN 4000 MILES. I'M NOT SURE FOR HOW LONG BECAUSE I DO PLAY LOUD MUSIC, ALTHOUGH I HAD NOTICED THAT STOPPING WAS REQUIRING MORE PRESSURE, I THOUGHT IT WAS JUSTVMYVIMAGINATION. THEN I HEARD THE SQUEEZING OVER MY RADIO. I ASKED MY BOYFRIEND TO DRIVE THE 2015 TRAX AND HE SAID I NEEDED NEW BRAKES AND REFUSED TO DRIVE IT AGAIN. I TOOK IT TO AN AUTHORIZED CHEVY DEALER AND WAS CHARGED 25.OO FOR AN INSPECTION BECAUSE THEY CLAIMED THE SHORT DISTANCE THEY DROVE COULD NOT REPRODUCE THE SOUND, NO DEFECTS FOUND. THE SQUEEKING GOT LOUDER, I TOOK IT TO THE CHEVY DEALER THAT HOSED ME ON THE PURCHASE OF THE CAR, THEY ALSO STATED THEY COULD NOT FIND ANY DEFECT NOR COULD THEY HEAR ANYTHING, SO I OFFERED TO TAKE THE MECHANIC AND MANAGER OF SERVICE FOR A RIDE AT THEIR LRISURE, BOTH DECLINED, I EVEN OFFERED TO LET THEM DRIVE, AGAIN THEY REFUSED, I WAS LATER TOLD THAT THEY KNEW SOMETHING WAS WRONG BUT THEY DIDN'T FEEL UNDER CHEVY GUIDELINES IT WAS NECESSARY TOBREPAIR. THEY WOULDN'T REPAIR THE BRAKES EVEN AFTER I SAID I WOULD PAY FOR MY OWN SAFETY! I WENT BACK IN AND GOT BOTH THEIR CARDS AND ADVISED THAT IF THEY WERE GOING TO PROMOTE THE CHEVY BRAND, MY SON SHOULD KNOW WHO TO SUE IF I DIE IN THAT DEATH TRAP. I LATER TALKED TO MY CAR INSURANCE CARRIER ABOUT MY HIGH RATES, HE STATED THAT IT WAS DUE TO THE TRAX PROVEN HISTORY OF ISSUES/FAILURES FOR ESPECIALLY FOR BEING A FAIRLY NEW CHEVY MODEL, SPECIFICALLY THOSE WHICH THE PUBLIC IS STILL UNAWARE OF. I PAID 32000 FOR THE UPGRADE MODEL AND I CAN'T EVEN GET AN OFFER BETTER THAN 16000 WITH LESS THAN 7500 MILES ON IT. OH, AND THE AC CONSTANTLY CYCLES AND MY OLD TEN SPEED BLEW COLDER AIR!

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