NHTSA Complaint #10875295 — 2013 FORD ESCAPE

MY 2013 FORD ESCAPE'S INFORMATION DISPLAY WITH ALL REQUIRED INFORMATION AND ODOMETER READING HAS GONE BLANK ALL OF A SUDDEN. THE VEHICLE WAS STATIONARY AT THE TIME. I ADDRESSED THIS ISSUE TO FORD AND THE FORD DEALER, BUT THEY DON'T CARE TO HELP ME AND ASKING ME TO PAY TOO MUCH AMOUNT TO REPLACE IT. HOW CAN I PAY TOO MUCH AMOUNT FOR REPLACING THIS IF ITS THERE MANUFACTURING DEFECT. I KNOW AS PER FEDERAL LAW THIS IS MUST AND THE SCREEN CANNOT HAPPEN ON THIS CASE TO ANY VEHICLE. ITS DEFINITELY A MUCH NEEDED THING AND ITS NOT A FAULT FROM THE USER. THEY SAID THERE IS NO RECALL FOR INFORMATION CLUSTER. WHEN I SEARCHED , I FOUND MANY RECALLS (15C03 RECALL) WHICH THEY SAID MY CAR CANNOT BE INCLUDED SINCE IT IS 2013 MODEL. PLEASE HELP ME. THIS IS REALLY A SAFETY ISSUE. I AM SCHEDULED BY COLONIAL FORD, DANBURY ON 6/27/16 TO CHECK THE PROBLEM AND I HAVE END UP PAYING TOO MUCH MONEY. PLEASE CONSIDER THIS COMPLAINT AND PLEASE TAKE ACTIONS AS SOON AS POSSIBLE. THANK YOU *TR