NHTSA Complaint #10875025 — 2016 FORD EXPLORER

WHILE DRIVING ON CITY STREET GOING 35 MPH, VEHICLE SUDDENLY SLOWED TO 5MPH EVEN THOUGH I HAD FOOT ON PEDAL. IT WAS BARELY ROLLING. WRENCH WARNING LIGHT CAME ON (WHICH I FOUND LATER MEANS PROBLEM WITH DRIVE TRAIN, TAKE TO DEALER IMMEDIATELY. )ENGINE SERVICE LIGHT ALSO CAME ON. I WAS FORTUNATE ENOUGH TO BE ABLE TO ROLL TO SIDE OF ROAD AND TURN DOWN STREET AND GO INTO A PARKING LOT. TURNED ENGINE OFF AND RESTARTED IT. WRENCH LIGHT GONE BUT ENGINE LIGHT STILL ON. DROVE AROUND PARKING LOT AND IT RAN NORMALLY.I SINCE HAVE RESEARCHED THIS ONLINE AND SEEMS TO BE A LOT OF COMPLAINTS ABOUT THIS. SOME OWNERS HAVE HAD THIS HAPPEN TO THEM ON FREEWAY DOING 60 MPH. TOOK VEHICLE TO FRONTIER FORD WHERE WE PURCHASED THE VEHICLE, THEY REALLY DIDN'T WANT TO LISTEN. IT IS CURRENTLY WAITING TO BE LOOKED AT IN SERVICE DEPT. BUT MY HUGE POINT IS THIS VEHICLE NEEDS TO BE RECALLED. FORD DOESN'T WANT TO SEEM TO ACKNOWLEDGE IT. DOES SOMEONE HAVE TO DIE IN ORDER FOR IT TO BE RECALLED. WE WERE NOT EVEN OFFERED A LOANER VEHICLE. "WE DON'T DO LOANERS IF YOU DIDN'T BUY THE EXTENDED WARRANTY (WHICH IS ANOTHER SCAM) OBVIOUSLY THEY DO NOT STAND BY THEIR PRODUCT. THIS IS A SAFETY ISSUE AND PEOPLE WILL DIE. IF THIS HAPPENS ON FREEWAY WHERE I LIVE IN SAN JOSE CALIFORNIA, THEY WILL DEFINITELY BE IN SERIOUS ACCIDENTS THE WAY PEOPLE DRIVE HERE.WILL NEVER BUY A FORD AGAIN. ESPECIALLY BECAUSE THEIR CUSTOMER SERVICE IS NON EXISTENT. THERE ARE ONLY 7305 MILES ON VEHICLE.