NHTSA Complaint #10874372 — 2009 NISSAN MURANO

MY 2009 NISSAN MURANO LE HAS 117K MILES. I HAD EXTENDED WARRANTY WHICH EXPIRED AT 100K MILES & 7 MONTHS AGO. THE TRANSFER CASE IS LEAKING & NISSAN INFORMED ME IT NEEDS TO BE COMPLETELY REPLACED COSTING ME $3350. THE TRANSFER CASE SEALS HAVE BEEN REPLACED TWICE BEFORE ON THIS VEHICLE AT 30K MILES AND 75K MILES. UPON DOING RESEARCH, THE TRANSFER CASE APPEARS TO BE A VERY COMMON PROBLEM WITH NISSANS. I WAS ALSO INFORMED BY A NISSAN ACE CERTIFIED TECH THAT THE FAULTY TRANSFER CASE IS A FACTORY DEFECT, AND THERE WERE REVISIONS MADE ON THE TRANSFER CASE ON MARCH 24, 2014; THEREFORE, THE NEWER, REVISED TRANSFER CASE "SHOULD NOT" FAIL AGAIN. WELL, AFTER UNSUCCESSFUL NEGOTIATIONS WITH THE LOCAL NISSAN SERVICE DEPARTMENT, I CONTACTED CONSUMER AFFAIRS TO REQUEST A PARTIAL GOOD-WILL PAYMENT (AT LEAST PAY FOR THE PARTS SINCE IT'S SUCH A COMMON ISSUE AND A DESIGN DEFECT AND I'LL PAY FOR THE LABOR), BUT THEY HAVE REFUSED. THIS LEAVES CONSUMERS WITH DEFECTED PRODUCTS WHICH WILL END UP COSTING CONSUMERS THOUSANDS OF DOLLARS BECAUSE NISSAN REFUSES TO STAND BEHIND THEIR PRODUCTS. WHAT A DISHONEST WAY TO DO BUSINESS.