NHTSA Complaint #10874189 — 2015 CHRYSLER 200

TL* THE CONTACT OWNS A 2015 CHRYSLER 200. THE CONTACT STATED THAT THE VEHICLE HESITATED AND WAS SLOW TO ACCELERATE. IN ADDITION, THE VEHICLE COASTED IN AN ABNORMAL WAY AS THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN FOUR TIMES. THE DEALER REPLACED THE TRANSMISSION BODY VALVE, UPDATED THE SOFTWARE, AND MADE ADDITIONAL REPAIRS, WHICH DID NOT PROVIDE A PERMANENT SOLUTION. THE CONTACT STATED THAT THE NINE SPEED TRANSMISSION MODELS FAILED AND THE MANUFACTURER DID NOT TAKE ACTION TO ADDRESS THE SOFTWARE UPDATE FAILURE SINCE MID 2014. THE CONTACT ALSO EXPERIENCED THE ALARM SYSTEM GOING OFF AND, UPON USING THE OWNER'S MANUAL INSTRUCTIONS, THE ALARM WOULD NOT TURN OFF. THE DEALER STATED THAT THE SOFTWARE NEEDED TO BE UPDATED AND THAT THE MANUFACTURER HAD NOT YET PROVIDED THE SOFTWARE UPDATE NECESSARY TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO DISCLOSE TO THE CONTACT WHEN THE SOFTWARE UPDATE WOULD BECOME AVAILABLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER A FIFTH TIME BECAUSE THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. ...UPDATED 08/29/16 UPDATED 6/14/18*JB