NHTSA Complaint #10873983 — 2014 SUBARU FORESTER

SAFETY PROBLEMS FROM SUMMER 2014. THE CAR ABRUPTLY LOSES POWER WHEN ACCELERATING. THIS IS DANGEROUS WHEN OVERTAKING LOG TRUCKS AND OTHER SLOW TRAFFIC ON STEEP TWO-LANE HIGHWAYS. WE HAVE TAKEN THE VEHICLE TO DEALERSHIPS SEVERAL TIMES FOR REPAIR AND EXCEPT FOR UPDATING THE ENGINE CONTROL UNIT FIRMWARE; THEY HAVE BEEN UNABLE TO ISOLATE THE CAUSE. IN FEBRUARY 2016, SUBARU OF AMERICA (SOA) MAILED US RECALL WQW-58R. THE DEALER DID NOT RESPOND TO OUR RECALL APPOINTMENT REQUESTS. WE ASKED FOR SOA ASSISTANCE. THE DEALER WAS HOSTILE, YET CLAIMED TO PERFORM THE RECALL. LATER, A DEALER EMPLOYEE INFORMED US THAT SOME EMPLOYEES SABOTAGED THE VEHICLE WITH THE INTENT OF HAVING THE ENGINE EXPLODE. ANOTHER SHOP CONFIRMED FACTS AND CORRECTED SOME DAMAGE. CALIFORNIA BUREAU OF AUTOMOTIVE REPAIR CASE (SA2016005132) CITED THE DEALERSHIP . THE SUDDEN POWER LOSS REMAINS AND IT IS UNSAFE TO OPERATE. IT HAS FAILED TO START ON OCCASION. WE ARE AFRAID THAT THE ORIGINAL PROBLEM OR OTHER ACTS BY THE DEALERSHIP MAY CAUSE US OR TO BE INJURED OR KILLED IN A HEAD-ON COLLISION WHEN POWER FAILS. IT MAY STRAND US IN AN ISOLATED AREA DURING A SNOWSTORM OR IN SOME DANGEROUS LOCATION. WE HAVE REQUESTED THAT SOA ACCEPT THE CAR BACK AS A LEMON. THEY HAVE REFUSED. THE INSTRUCTIONS TOSERVICE DEPARTMENTS INCLUDES THE FOLLOWING: 'REMINDER: ENGINE ASSEMBLY REPLACEMENT WILL ONLY BE REQUIRED IN A VERY LIMITED NUMBER OF CASES.' [SOA INSTRUCTIONS TO DEALERS INCLUDES THE WORDS 'REMINDER' AND 'VERY LIMITED' IN BOLD TYPE] IN OUR OPINION, THE 'REMINDER' TO DEALERS WAS INTENDED TO SUPPRESS CORRECTIVE ACTION AND REDUCE COSTS TO SUBARU OF AMERICA. THE SUBARU OF AMERICA WQW-58R RECALL DOES NOT APPEAR ON THE LIST OF SAFETY RECALLS. FROM OUR EXPERIENCE, THIS IS A VERY DANGEROUS VEHICLE TO OPERATE, AND WE REQUEST THAT THE NHTSA INCLUDE THIS RECALL AS A SAFETY ISSUE FOR THIS MAKE AND MODEL.