NHTSA Complaint #10873583 — 2012 FORD FOCUS

WE HAD TO HAVE THE FRONT SUSPENSION REPAIRED 3 TIMES IN THE FIRST 5,000 MILES. THERE WAS A MAJOR KNOCKING SOUND AND YOU COULD FEEL MOVEMENT IN THE STEERING WHEEL WHEN THE CAR WAS TRANSISTIONING OVER A SPEED BUMP OR INTO A DRIVEWAY. RIGHT AFTER THIS WAS FIXED, AFTER THE THIRD REPLACEMENT OF THE SAME PARTS, THE TRANSMISSION HAD TO BE REPAIRED 4 TIMES, 3 TIMES THE CLUTCH PACK FAILED WHICH HAPPENED REGULARLY EVERY 10,000-12,500 MILES. THE CAR WOULD JERK VIOLENTLY DURING START OF MOVING AND THEN THE CLUTCH WOULD SLIP WHILE DRIVING AT SPEED. THE CLUTCH PACK WAS REPLACED 3 TIMES. THE LAST TIME THE TRANSMISSION JUST FAILED TO SHIFT INTO ANY GEAR, FORWARD OR REVERSE, THIS HAPPENED WHILE THE CAR WAS MOVING IN A PARKING LOT. WE ARE AFRAID THIS WILL HAPPEN DRIVING ON THE STREET, THROUGH AN INTERSECTION, GETTING ON OR DRIVING ON A FREEWAY. THE DEALER LOOKED AT IT, THEY SAID THE ONBOARD COMPUTER SHOWED A FAILURE CODE, THEY RESET THE CODE AND THEN STATED THERE WAS NO PORBLEM. WHEN ASKED WHY THE PART THAT THE FAILURE CODE SAID WAS BAD WAS NOT REPLACED THE DEALER STATED THAT THERE WAS NO PROBLEM AND JUST DRIVE THE CAR. IF IT FAILS AGAIN HAVE THE CAR TOWED IN AND THEY WILL CHECK AGAIN.