NHTSA Complaint #10872553 — 2007 TOYOTA RAV4

SINCE 2015 I WAS INFORMED BY THE ELGIN TOYOTA DEALERSHIP DURING MY OIL CHANGES THAT MY TOYOTA 2007 RAV4 HAD VIRTUALLY NO OIL. THE DEALERSHIP REPLENISHED IT AND 1000 MILES LATER THE OIL LIGHT COMES ON AND NO OIL WAS REGISTERED ON THE DIPSTICK. SEPT 2015 I WAS FINALLY TOLD ABOUT AN OIL CONSUMPTION TEST WHICH THEY SAID I PASSED YET OIL WOULD DISAPPEAR NOW WITHIN 800 MILES. THEY AGREED TO DO ANOTHER OIL CONSUMPTION TEST AND DURING THAT TIME THE OIL LIGHT CAME ON SO I DROVE TO THE NEAREST DEALERSHIP WHICH WAS IN ST. CHARLES, IL. THEY TOLD ME THERE WAS NO OIL IN THE CAR AND THE ELGIN DEALERSHIP SHOULD HAD NEVER PASSED MY CAR. I HAD TO DO A 3RD OIL CONSUMPTION TEST BECAUSE I WAS A FEW MILES OVER THE REQUIRED MILEAGE FOR THE 2ND TEST TO BE VALID. IN FEBRUARY 2016 I FAILED THE OIL CONSUMPTION TEST AND THEY PUT ME ON THE WAIT LIST AND TOLD ME THEY'RE OUT OF PARTS TO FIX THE CAR. DESPITE REPEATED PHONE CALLS TO SERVICE MANAGER AND OPEN CASE AT THE RECOMMENDED TOLL FREE # I HAVE NOT BEEN TAKING CARE OF. THE CAR CAN NOT DRIVE EVEN 400 MILES WITHOUT ME REFILLING THE OIL. THEY BASICALLY TOLD ME THERE IS NOTHING THEY CAN DO AND THE DISTRICT MANAGER DID NOT APPROVE A RENTAL CAR. I AM A PROFESSIONAL BUSINESSWOMAN AND HAVE TO GO UNDER MY VEHICLE EVERY 2 DAYS! I HAVE TO PURCHASED A 5 QUART JUG OF OIL EVERY TWO WEEKS AND WAS TOLD TO KEEP MY RECEIPTS BECAUSE THEY WILL REIMBURSE ME, WHICH AT THIS POINT I DON'T BELIEVE THEM BECAUSE THEY DON'T APPEARED TO HAVE ANY ATTENTION ON FIXING THE PROBLEM. I'M WORRIED MY ONLY MEANS OF TRANSPORTATION WILL BLOW ITS ENGINE WHICH IS WHAT TOYOTA PROBABLY WANTS TO HAPPEN SO THEY CAN BLAME ME AND THAT'S ONE LESS PERSON THEY HAVE TO DEAL WITH. I PAID OVER 20K FOR THIS CAR.