NHTSA Complaint #10872415 — 2000 PONTIAC GRAND PRIX

MY DAUGHTER HAD BEEN DRIVING THIS 2000 PONTIAC AND WAS COMPLAINING OF IT SMELLING "HOT" ALL THE TIME. WE HAD THE SERVICE SHOP TAKE A LOOK UNDER THE HOOD, AND HE INSTANTLY SAID, CHECK WITH GM ON A RECALL FOR THESE LEAKY VALVE COVERS"! INTERESTINGLY ENOUGH, WE HAD THAT VERY RECALL NOTICE HANGING ON THE FRIDGE, WAITING FOR A CALL THAT" PARTS WERE AVAILABLE AND TO BRING THE CAR IN FOR REPAIRS"! WELL GUESS WHAT GM, A FEW DAYS AFTER I CALLED A LOCAL GM DEALER, AND SHE SAID "OH NO, WE DON'T HAVE PARTS ON HAND, WE JUST WAIT FOR PEOPLE TO CALL AND THEN ORDER THEM", THE CAR BURNED UP! JUST AS THEY SAID COULD HAPPEN! THEY ALSO SAID DON'T PARK INSIDE A GARAGE! THEY ARE RIGHT! IT WAS PARKED OUTSIDE THE SHOP, THANK GOODNESS, WHEN IT BURST INTO FLAMES! I COULD HAVE EASILY LOST DAUGHTERS IN THIS BLAZE, DUE TO GM'S FAILURE TO REPAIR THE CAR CORRECTLY THE FIRST TIME, THEN FAILURE TO HAVE THE PARTS NEEDED TO REPAIR IT THE SECOND TIME IT WAS RECALLED!! NOW THEY DON'T WANT TO REPLACE THE VEHICLE THEY LET BURN UP!! I FILED A COMPLAINT, SENT PICTURES OF THE BURNED UP THING, AND THEY BASICALLY SAY "TOUGH LUCK". I AM THROUGHLY DISAPPOINTED IN GM ON THIS DEAL. YOU SHOULD BE WILLING TO TAKE OWNERSHIP OF THIS CAR PROBLEM, STEP UP TO THE PLATE, AND DO WHAT IS RIGHT! FIRST OFFER 610.00 DOLLARS! HA! WHAT CAR DO I BUY MY DAUGHTER FOR THAT!? SECOND OFFER 800.00, AGAIN, WHAT CAR DO I BUY MY DAUGHTER FOR THAT? BRING ME OUT A COUPLE OF CARS AT THAT PRICE GM, AND WE WILL SEE IF THEY CAN REPLACE THE CAR YOU LET BURN UP! WE ARE OUT A CAR, OUT TRANSPORTATION TO AND FROM COLLEGE, OUT CONTENTS OF THE CAR, WE FIGURED TO BE AROUND $3600.00! AND YOU SAY $800.00! GOOGLE THIS RECALL #15757 UP AND SEE JUST HOW MANY OF US ARE OUT OF LUCK! I JUST THANK GOD THAT THE CAR HAD JUST BEEN PARKED AT THE REPAIR SHOP, AND DIDN'T BURST INTO FLAMES WHILE MY DAUGHTERS WERE DRIVING IT DOWN THE HIGHWAY, AND YOU SHOULD TOO GM!