NHTSA Complaint #10871899 β€” 2004 TOYOTA SIENNA

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 10871899
Vehicle 2004 TOYOTA SIENNA
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 165,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CO

Consumer Description

ON NUMEROUS OCCASIONS, WE HAVE HAD THE VSC INDICATOR LIGHT TURN ON WHILE DRIVING ON DRY PAVEMENT WHILE ON THE HIGHWAY, WHICH CAUSED THE CAR TO APPLY THE BRAKES AND ALSO SWERVE. OUR CAR IS AWD SO THE FIRST TIME IT HAPPENED, WE THOUGHT THERE MUST HAVE BEEN BLACK ICE ON THE ROAD (EVEN THOUGH THE ROAD APPEARED DRY). IT FIRST HAPPENED ABOUT THREE YEARS AGO, ALTHOUGH IT IS HAPPENING MORE FREQUENTLY NOW. WE DROVE HOME YESTERDAY THROUGH THE MOUNTAINS AND IT HAPPENED FOUR TIMES ON OUR TWO HOUR DRIVE. IT MOSTLY HAPPENS WHILE GOING DOWNHILL FOR US, AND HAS HAPPENED AT SPEEDS OF 70 MPH - 30 MPH. IT HAS HAPPENED WHILE TURNING (BOTH DIRECTIONS) AND GOING STRAIGHT. IT IS VERY SCARY FOR BOTH MY WIFE AND I, AND I FEEL UNSAFE WITH HER DRIVING OUR CAR WITH OUR FOUR CHILDREN. WE'VE TAKEN IT TO THE DEALERSHIP AND THEY WANT TO CHARGE US LOTS OF MONEY TO TRY TO FIX WHAT THEY "THINK" THE PROBLEM IS. I HAVE SPOKEN WITH OTHER SIENNA OWNERS WHO HAVE EXPERIENCED THE SAME FRIGHTENING EXPERIENCE SO KNOW IT IS NOT JUST OUR CAR, DRIVING, ETC.

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