NHTSA Complaint #10871542 — 2015 FORD FUSION HYBRID ELECTRICAL SYSTEM

Complaint Details

ODI Number	10871542
Vehicle	2015 FORD FUSION HYBRID
Component	ELECTRICAL SYSTEM
Date of Incident	May 23, 2016
Date Filed	May 31, 2016
Mileage	11,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

MY 2015 FORD FUSION HYBRID HAD 11,000 MILES ON IT. I OPENED MY GARAGE DOOR AND GOT IN TO GO TO WORK AND CAR WAS DEAD. NO ELECTRICAL RESPONSE. CALLED FORD ROAD SERVICE AND CAR WAS DRAGGED OUT OF MY GARAGE AND ONTO A FLAT BED AND TAKEN TO MY DEALERSHIP. CAR HAS BEEN IN SHOP FOR A WEEK NOW AND STILL NO DIAGNOSIS. NO MATTER WHAT THEY DO, THE CAR IS DRAWING POWER WHEN IT IS TURNED OFF AND KILLS THE BATTERY IN 2 HOURS. THEY ARE WORKING WITH FORD SYSTEM WIDE AND NO ONE HAS SEEN THIS TYPE OF FAULT YET. TO ME IT SEEMS TO BE SOME KIND OF SOFTWARE FAULT BUT PER FORD TROUBLESHOOTING, THEY HAVE TO TEAR MY CAR APART AND CHECK EVERY WIRE AND FUSE BEFORE LOOKING AT THE SOFTWARE ISSUES. THIS IS MY FIRST HYBRID AND I AM QUESTIONING MY DECISION.

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