NHTSA Complaint #10871368 — 2016 FORD EXPLORER

WHILE DRIVING ON CITY STREET THERE WAS A BURNED RUBBER SMELL OUTSIDE VEHICLE, FOLLOWED BY STRONG SMELL OF NATURAL GAS INSIDE PASSENGER COMPARTMENT. WHILE DRIVING THERE WAS A RATTLING OR THUMPING SOUND. THINKING BACK, THERE WAS A NATURAL GAS SMELL OUTSIDE THE VEHICLE DAYS BEFORE BURNED RUBBER SMELL. I LET THE DEALER HEAR A RECORDING OF THE SOUND. THEY DESCRIBED IT LIKE THE SOUND OF DRIVING ON A RAILROAD TRACK. AFTER DEALER INSPECTION, THE DEALER FOUND 'CRACK IN PTO DUE TO INTERNAL FAILURE' THEY HAD TO 'REPLACE PTU AND PTU VENT FOLLOWING WSM PROCEDURE IN SECTION 307-01'