NHTSA Complaint #10870814 — 2016 FORD EXPLORER

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 10870814
Vehicle 2016 FORD EXPLORER
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage 8,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

THE REAR SUNROOF EXPLODED, I WAS DRIVING DOWN TOLLWAY 99 OUT SIDE OF HOUSTON TEXAS, AT ABOUT 60 MPH. THE ROADWAY IS FLAT AND STRAIGHT THE 4+ LANES ARE 150 YARD APART, NO OVERPASSES. THERE WERE NO OTHER CARS OR TRUCKS WITHIN 100 YARDS OR MORE. AND A VERY LOUD NOISE, LIKE A GUN SHOT " BLEW OUT" THE REAR GLASS ( THE FRONT CAN MOVE, THE REAR CANNOT ) IN THE SUNROOF. I ONLY HAVE ABOUT 8000 MILE ON THE SUV. FORD DOES NOT SEEM TO UNDERSTAND THE PROBLEM AND KEEPS SAYING IT MUST HAVE BEEN A ROCK. I CAN'T PROVE THEY ARE WRONG AND THEY CAN'T PROVE THAT I AM CORRECT. SO MY INSURANCE PAYS, WHICH MEANS WE ALL LOSE.

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