NHTSA Complaint #10864889 — 2011 BMW 750I US

THE ENGINE FAILED IN HEAVY TRAFFIC WHILE ACCELERATING 28,000 MILE ON CAR. I HAD THE VEHICLE TOWED TO BMW AND FOR REPAIRS. THE MAIN PROBLEM WAS LEAKING FUEL INJECTORS FAILED WITH NO PRIOR WARNING.. THE TOTAL COST WAS APPROXIMATELY 5K NOT COVERED UNDER WARRANTY. MY CAR HAD PREVIOUSLY HAD AN INSURANCE CLAIM AGAINST IT. PRIOR TO THE PURCHASE OF CAR I CALLED BMW AND WAS TOLD THE WARRANTY WAS STILL IN EFFECT. RECENTLY I TOOK MY CAR IN FOR AN OIL CHANGE ONLY AND WAS TOLD THAT IT REQUIRED SUBSTANTIAL WARRANTY REPAIRS. I TOLD THEM ABOUT OUR PREVIOUS WARRANTY DISPUTE WHERE THEY CLAIMED WARRANTY WAS VOIDED. THEY SAID THAT WAS IRRELEVANT FOR THESE REPAIRS AND THEY WOULD COVER IT UNDER N63 CUSTOMER CARE PACKAGE REGARDLESS OF MILEAGE ON VEHICLE. THEY REPLACED MANY COMPONENTS INCLUDING VACUUM PUMP MAF SENSORS AND SEVERAL LINES AND HOSES. THE FUEL INJECTORS WERE ALSO ON THE LIST TO BE REPLACED HOWEVER SINCE I'D ALREADY PAID AND HAD IT DONE PRIOR I NEEDED TO SEND IN THE RECEIPTS TOO BMW CORPORATE FOR REIMBURSEMENT. THE CORPORATE GROUP RESPONDED THAT I WAS NOT COVERED AND REFUSED PAYMENT. I RECEIVED A CALL FROM A LADY WHO STATED THAT SINCE THE CAR WAS NOT OFFICIALLY A RECALL THEY WERE NOT REQUIRED TO DO ANY OF THE REPAIRS. SHE STATED THAT WAS A DISTINCT DIFFERENCE BETWEEN A RECALL AND VOLUNTARY N63 CUSTOMER CARE PACKAGE. THEREFORE THEY'RE ATTEMPT AT AVOIDING A FORMAL RECALL AND BAD PUBLICITY IS LEAVING SOME DANGEROUS CARS ON THE ROAD WITH THE OWNERS BEING UNAWARE THEY COULD HAVE CATASTROPHIC ENGINE FAILURE AT ANY MOMENT. BMW SHOULD BE REQUIRED TO NOTIFY ALL OWNERS OF THE DANGER OF DRIVING THESES CARS WITHOUT REPAIR OF DEFECTIVE COMPONENTS. BMW NEVER NOTIFIED ME DESPITE HAVING MY ADDRESS THAT I WAS DRIVING A CAR THAT COULD CATASTROPHICALLY FAIL WITHOUT ADDITIONAL REPAIRS.