NHTSA Complaint #10864726 — 2009 CHEVROLET TRAVERSE

2009 CHEVY TRAVERSE WITH 68000 MILES. VEHICLE HAS HAD STEERING PROBLEMS WHICH I BROUGHT TO DEALER WHILE UNDER WARRANTY. WAS TOLD THAT SOUND (SQUEEL/REV) WAS NORMAL. NOW CAR NOT UNDER WARRANTY. NOISE GETTING LOUDER. TAKE TO DEALER. SAYS I NEED NEW POWER STEERING PUMP, AND RACK AND PINION. I NOTICE THERE IS A SPECIAL COVERAGE 14329 WHICH COVERS POWER STEERING ISSUES (PUMP ETC.). PRICE QUOTED TO FIX EVERYTHING WAS $2500. I ASKED FOR PRICE RELIEF GIVEN THE HISTORY OF THE POWER STEERING PROBLEMS, I HAD RAISED THE ISSUE WHILE UNDER WARRANTY, AND THE SPECIAL COVERAGE. DEALER AND GM REFUSE TO OFFER ANY REIMBURSEMENT. NOT EVEN FOR THE PUMP WHICH IS COVERED UNDER SPECIAL COVERAGE 14329. I AM NOW OUT $2500. THIS STEERING SYSTEM WAS A LEMON FROM THE GET GO. STEERING IS A MAJOR SAFETY ISSUE. THIS SHOULD HAVE BEEN RECALLED FRO ALL VEHICLES IN THE 2009-11 RANGE FOR TRAVERSE/ACADIA/ENCLAVE. IT IS NOT ONLY IRRESPONSIBLE, BUT GROSS NEGLIGENCE NOT TO ADDRESS THIS PROBLEM AND PASS THE PROBLEM TO THE CUSTOMER.