NHTSA Complaint #10864188 — 2012 AUDI A6

MY 2012 AUDI A6 WAS PART OF SAFETY RECALL 74D1. RECEIVED THE RECALL NOTICE AND IMMEDIATELY SCHEDULED, WITH THE DEALERSHIP, TO BRING THE CAR IN FOR THE NECESSARY WORK. THE SERVICE WAS PERFORMED ON 02/16/16. WHEN THE VEHICLE WAS RETURNED, THE PASSENGER OCCUPANT DETECTION SYSTEM BEGAN EXHIBITING THE PROBLEM DESCRIBED IN THE RECALL NOTICE. PRIOR TO THE RECALL THE PASSENGER AIRBAG SYSTEM HAD BEEN WORKING PROPERLY. THE DEALER AND AND THE AUDI TECHNICAL FIELD MANAGER HAVE WORKED ON THE VEHICLE BUT CANNOT GET IT TO RECOGNIZE WHEN MY WIFE IS SEATED IN THE PASSENGER SEAT. THE CURRENT OFFICIAL POSITION OF AUDI IS THAT THE SYSTEM IS OPERATING TO MANUFACTURER'S SPECIFICATION AND NO FURTHER ACTION WILL BE TAKEN. I DISAGREE WITH THE CONCLUSION SINCE THE PASSENGER OCCUPANT DETECTION SYSTEM WORKS FINE OF OTHER AUDI A6 VEHICLES WITHOUT HEATED AND COOLED SEATS. IT APPEARS THAT THE DESIGN OF THE A6 WITH HEATED/COOLED SEATS IS FUNDAMENTALLY THE PROBLEM. I WROTE A VERY DETAILED LETTER TO MR. SCOTT KEOGH WITH ALL OF THE DETAILS. I HAVE ATTACHED THAT DOCUMENT FOR YOU REVIEW. EVEN AFTER THAT LETTER THE OFFICIAL POSITION OF AUDI IS THAT THE SYSTEM S WORKING TO MANUFACTURER'S SPECIFICATION. THE BOTTOM LINE IS THAT ON A DAILY BASIS WHEN MY 68 YER OLD WIFE IN THE PASSENGER SEAT SHE IS PUT AT INCREASE RISK IN THE EVENT OF A ACCIDENT THAT WOULD REQUIRE THE AIRBAG TO DEPLOY. I WOULD APPRECIATE ANY GUIDANCE YOU CAN PROVIDE TO RECTIFY THIS SITUATION SINCE IT WAS PART OF AN AUDI / NHTSA SAFETY RECALL