NHTSA Complaint #10863995 — 2001 BUICK REGAL

WE TOOK OUR CAR IN FOR RECALL REPAIR ON WEDNESDAY APRIL 6, 2016. WHEN THE DEALER RETURNED OUR CAR IT CUT OFF CONTINUOUSLY. AS A MATTER IF FACT IT CUT OFF WHILE WE WERE DRIVING ON A MAJOR BUSY STREET. WE RETURNED THE CAR TO THE DEALER EXPLAINING THAT THIS WAS NOT A PROBLEM WHEN WE BROUGHT THE CAR IN FOR THE RECALL REPAIRS. THE DEALER HAS HAD OUR CAR FOR A MONTHS AND STATED THAT IT WAS SOMETHING ELSE AND IT WOULD COST $400. WE TOLD THE DEALER WE DID NOT HAVE $400. THIS IS THE THIRD TIME WE HAVE BROUGHT OUR CAR TO CORRECT THE PROBLEM. OUR DAUGHTER WENT WITH US TO THE DEALER AND WAS TOLD THAT THEY WOULD CUT HALF OF THE COST FOR REPAIR AND THAT OUR CAR WOULD BE READY FRIDAY, MAY 6, 2016. THE DEALER STILL HAS OUR CAR AND STATED THE PART THAT WAS ORDERED DID NOT FIX THE PROBLEM. WE HAVE NOT HEARD ANYTHING FROM THE DEALER AS OF TODAY, MONDAY, MAY 9, 2016. WE ARE SENIOR CITIZENS AND WAS TOLD NOT TO DRIVE THE CAR AND NOT TO PARK IT IN THE GARAGE BECAUSE IT MIGHT CATCH ON FIRE. WE HAVE BEEN WITHOUT OUR CAR SINCE WE RECEIVED THE RECALL LETTER AND WAITING ON THE PART TO ARRIVE AT THE DEALER. WE ARE VERY FRUSTRATED AND DISAPPOINTED WITH THE CUSTOMER SERVICE WE HAVE RECEIVED DURING THIS RECALL PROCESS. WE HAVE BEEN INCONVENIENCED AND THERE HAS BEEN NO TYPE OF COMPENSATION OFFERED FOR THE INCONVENIENCE. NOT A LOANER CAR OR RENTAL CAR. WE HAVE HAD TO CANCEL DOCTOR'S APPOINTMENTS BECAUSE WE HAVE NO CAR TO DRIVE. WE ARE REALLY CONTEMPLATING LEGAL ACTIONS.