NHTSA Complaint #10862783 — 2012 DODGE DART

I AM WRITING TO COMPLAIN ABOUT THE LENGTH OF TIME THAT IT TOOK FOR MY VEHICLE. IT STATED CLEARLY IN THE RECALL LETTER I RECEIVED THAT THE SERVICE WOULD TAKE 1 HOUR. MAYBE A LITTLE LONGER. WHEN I MADE THE APPT. I WAS TOLD THE PARTS WERE IN STOCK. I DROPPED OFF MY CAR THE NEXT MORNING, AND WAS TOLD 3 HOURS IF I WANTED TO WAIT. I CALLED THEM 2 DAYS LATER AND WAS TOLD PARTS NEEDED TO BE ORDERED, AND IT WOULD BE 2 WEEKS UNTIL THEY (THE DEALERSHIP) COULD GET THEM. AFTER THE 2 WEEKS, WITH NO UPDATE FROM THEM, I GOT A CALL SAYING THE PARTS DIDNT TAKE, THEY WOULD HAVE TO ORDER THEM AGAIN. THIS HAPPENED ONE MORE TIME. ALL IN ALL MY CAR WAS IN THE SHOP FOR A MONTH FOR A 1 HOUR TREATMENT. ON TOP OF THAT MY VEHICLE, WHICH I AM AFRAID TO DRIVE IN, WAS RETURNED TO ME FILTHY AND WITH A BROKEN SEAT. AFTER OVER 30 DAYS IN A DEALERSHIP AND IT COULDNT EVEN BE DETAILED OR CLEANED?? MAYBE AN OIL CHANGE? I HAVE COMPLAINED TO DODGE AND THEY ARE SWEEPING IT UNDER THE RUG JUST AS THE DEALERSHIP HAS DONE.