NHTSA Complaint #10862775 — 2007 FORD FUSION

TAKATA RECALL: I PURCHASED MY FORD FUSION IN 2007 AND I RECEIVED AWESOME COMMENTS; THIS WAS THE RATINGS FROM MY OLDER FAMILY MEMBERS, BRAGGING ABOUT MY CAR; AS BEING "TOP OF THE LINE VEHICLE" SOUNDED GREAT! WITHIN MY FIRST YEAR, ON A SATURDAY MY CAR WOULD NOT START, BEFORE GOING TO WORK, IT WAS CORROSION ON MY BATTERY POST. THE FOLLOWING MONDAY, I CONTACTED HIXON FORD SERVICE DEPT. IN MONROE, LA; TOLD THEM OF MY EXPERIENCE AND WAS TOLD THAT THEY HAVE NOT HEARD OF ANY PROBLEMS. I WAS GIVEN A FREE BATTERY, WITHOUT ANYONE LOOKING INTO WHY THE CAR WOULDN'T START OR CORROSION ON THE BATTERY. I DIDN'T THINK I WOULD HAVE BEEN TREATED IN THAT MANNER THROUGHOUT THE TIME I HAVE MY CAR. SINCE THEN, SEVERAL OTHER PROBLEMS, SUCH AS THE RUBBER AROUND THE DASH VENT, WHERE THE DEFROST AIR COMES OUT, LIFTED UP OUT OF PLACE. ONE DAY THE 6-CD CHANGER WOULD NOT RELEASE MY CDS'; BUT MONTHS LATER AFTER PRESSING THE BUTTON EVERYDAY, I PRESSED THE REJECT AND THEY ALL CAME OUT. ANOTHER EXPERIENCE WAS WHEN THE TWO FRONT DOOR LATCHES JUST POPPED OUT; AT A LATER TIME, THE TWO BACK LATCHES POPPED OUT. SINCE I COULD ONLY AFFORD TO GET THE DRIVER DOOR LATCH REPAIRED, I WOULD STILL LOCK MY CAR DOOR, BUT THEY DO NOT LOCK. ANOTHER INCIDENT HAPPENED WHEN I TRIED TO SLOW DOWN, BECAUSE OF THE BUMPY ROAD AND MY CAR FELT LIKE IT HYDROPLANED; I COULDN'T STOP (SCAAARRRYY!). AFTER EACH INCIDENT, I WOULD CALL HIXON FORD AND ASK FOR RECALL STATUS, CONCERNING MY INCIDENTS. THEY WOULD ALWAYS TELL ME, THEY HAVE NOT HEARD ANYTHING, BUT WHEN I CALLED THE MAIN OFFICE, I WAS TOLD THAT NOTHING HAD BEEN REPORTED. I NEVER FELT THEY CARED WHAT HAPPENED TO ME, BECAUSE THEY DIDN'T LOOK INTO THE FIRST INCIDENT, BUT YEARS LATER, I RECEIVED AN APOLOGY; GIVE THEM ANOTHER CHANCE WITH MY NEXT PURCHASE AND THEY CAN'T DO ANYTHING NOW. WELL, THEY NEVER DID ANYTHING AND I WOULD HAVE BEEN VERY SURPRISED IF THEY DID.