NHTSA Complaint #10862772 — 2011 KIA SORENTO

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10862772
Vehicle	2011 KIA SORENTO
Component	STRUCTURE:BODY
Date of Incident	April 7, 2016
Date Filed	May 3, 2016
Mileage	91,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

BACK DRIVERS SIDE DOOR NOT WORKING. FIRST COULD NOT OPEN IT FROM THE OUTSIDE BUT ONLY FROM INSIDE. THOUGHT THE CHILD SAFETY LOCK HAD BECOME ENGAGED AND MOVED THE LATCH - THEN COULD NOT OPEN DOOR FROM OUTSIDE OR INSIDE. CAR HAS 91,000 MILES ON IT BUT SINCE IT WAS PURCHASED USED, DEALER STATES NO WARRANTY AND THAT IT WILL COST $622 TO FIX. INABILITY TO OPEN DOOR IS A HUGE SAFETY ISSUE, PARTICULARLY IN THE EVENT OF AN ACCIDENT. SEVERAL OTHER INSTANCES OF THIS HAPPENING WITH 2011 KIA SORRENTO HAVE BEEN DOCUMENTED ONLINE, PARTICULARLY AT CARGURU.COM.

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