NHTSA Complaint #10862678 — 2000 CHRYSLER CONCORDE TIRES

Complaint Details

ODI Number	10862678
Vehicle	2000 CHRYSLER CONCORDE
Component	TIRES
Date of Incident	February 19, 2016
Date Filed	May 2, 2016
Mileage	188,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

HELLO, ON FRIDAY, FEBRUARY 19TH, I EXPERIENCED A CATASTROPHIC FAILURE OF A YOKOHAMA ICEGUARDIG20 TIRE. THE ENTIRE INSIDE SIDE WALL OF THE TIRE COMPLETELY FAILED. PLEASE SEE ATTACHED DOCUMENT NAMED "YOKO TIRE FAILURE - 2016FEB26.PDF" FOR DETAILS OF THE EVENT A PHOTOS. THE OTHER ATTACHED DOCUMENTS CONTAIN INFORMATION ON THE COST TO REPLACE THE FAILED TIRE. I SUBMITTED CORRESPONDENCE TO YOKOHAMA ON FEBRUARY 26TH, 2016. THEY HAVE NOT RESPONDED IN 60 DAYS SO I AM SUBMITTED TO THE NHTSA TO LODGE A COMPLAINT. THE YOKOHAMA WEBSITE CLEARLY INDICATES THERE IS A FIVE YEAR WARRANTY. HOWEVER, THEY DID NOT RESPOND TO DATE. I AM QUITE DISAPPOINTED WITH THEIR LACK OF RESPONSE. ANY ASSISTANCE WITH THIS ISSUE WOULD BE APPRECIATED. I NEVER EXPERIENCED ANYTHING LIKE THIS BEFORE IN NEARLY THIRTY YEARS OF MY DRIVING EXPERIENCE. MY ENGINEERING BACKGROUND STRONGLY MAKES ME BELIEVE THERE IS AN ISSUE WITH THESE TIRES. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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