NHTSA Complaint #10862611 — 2012 FORD FOCUS

NEW 2012 FORD FOCUS B/C I DIDN'T WANT USED CAR REPAIRS. AT 57.2K MILES THE TRANSMISSION STARTED TO MAKES NOISES, AUTOMATICALLY SHIFT ON ITS OWN SOMETIMES TO A CRAWL, ROLL BACKWARDS & LURCH FORWARD WHEN STOPPED AT LIGHTS/STOP SIGNS, NO POWER UP HILLS. THE AUTOMATIC TRANSMISSION COST $1,000-$1,500 DOLLARS BUT IT DRIVES LIKE A CLUTCH. MY MECHANIC TOLD ME FORD EXTENDED THE TRANSMISSION WARRANTY TO 7 YRS OR 100K MILES B/C OF THIS. HE GAVE ME A COPY FROM HOTLINE ARCHIVE 1) FIRST PERFORM THE TRANSMISSION ADAPTIVE RELEARNS USING THE FACTORY OR EQUIVALENT SCAN TOOL 2) IF THESE CODES ARE P2831 AND/OR P2832 RETURN IMMEDIATELY, IT IS LIKELY THERE IS AN INTERNAL CLUTCH ISSUE. NOTE, THERE IS A COMMON CONCERN OF INTERNAL SEALS LEAKING FLUID ONTO THE CLUTCH FORD HAS INCREASED THE WARRANTY ON THE INTERNAL SEALS TO 7YRS OR 100KMILES. POTENTIAL CAUSES: INTERNAL AUTOMATIC TRANSMISSION 2) TRANSMISSION CONTROL MODULE ADAPTIVE RELEARN - CONFIRMED FIX SUMMARY: 3) REPLACE AUTOMATIC TRANSMISSION. PRIOR TO CONTACTING MY MECHANIC I CALLED THE DEALERSHIP THEY WERE VAGUE ABOUT THE TRANSMISSION PROBLEM. MY RESEARCHED IDENTIFIED OTHER COMPLAINTS FOR THE SAME THING. THE DEALERSHIP TOLD ME THAT THE PARTS ARE BACKORDERED 3 MONTHS NATIONWIDE BUT IT'S OK TO DRIVE THE CAR INCLUDING ON THE FREEWAY & IT WON'T HURT THE TRANSMISSION ANYMORE THAN WHAT IT IS. LATER I THOUGHT WHAT HAPPENS IF IT DAMAGES OTHER NON-TRANSMISSION PARTS NOT COVERED UNDER THE TRANSMISSION WARRANTY - WILL THAT COST ME OUT OF POCKET EXPENSES - ACTUATORS/SYNCHROS/ENGINE MOUNTS, ETC. FORD SHOULD HAVE TOLD US ABOUT THIS NEW EUROPEAN DUAL CLUTCH/AUTO TRANSMISSION TECHNOLOGY BEFORE THEY SOLD THE CAR. I THINK THEY KNEW ABOUT THE PROBLEM AT THE MANUFACTURING STAGE & STILL SOLD THE CARS. THE 2012 FORD FOCUS SHOULD FALL UNDER THE LEMON ACT. THIS IS WRONG FROM A CONSUMER & SAFETY STAND POINT - DRIVER, PASSENGERS, OTHER VEHICLES.