NHTSA Complaint #10862607 — 2009 INFINITI G37

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10862607
Vehicle	2009 INFINITI G37
Component	ENGINE
Date of Incident	April 12, 2016
Date Filed	May 2, 2016
Mileage	58,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

MY 2009 INFINITI G37, THIRD OWNER, HAS ALWAYS HAD ITS SCHEDULED MAINTENANCES THROUGH INFINITI. TOOK THE CAR IN BECAUSE OF A RATTLE SOUND COMING FROM THE UNDERCARRIAGE. DEALERSHIP DIAGNOSED IT AS "INTERNAL ENGINE DAMAGE." NO INDICATION FROM THE VEHICLE THAT THEIR IS A PROBLEM WITH THE ENGINE. THERE HAS NEVER BEEN A CHECK ENGINE LIGHT DETECTED OR ANY OTHER SYMPTOM - OTHER THAN THE "RATTLE" SOUND - THAT WOULD DISCERN AN ENGINE PROBLEM WHEN DRIVING THE VEHICLE. INFINITI CONSUMER AFFAIRS WILL NOT HELP ME, AND SAY THAT I HAVE NO RECOURSE. NOW, THE CAR IS AT INFINITI OF WEST CHESTER, PA AND I NEED A BRAND NEW ENGINE! THE CAR HAS LESS THAN 60,000 MILES.

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