NHTSA Complaint #10862337 — 2016 FORD MUSTANG

MY NEW 2016 MUSTANG V6 HAS SEVERE VIBRATION WHILE DRIVING AT MOST SPEEDS. THE DEALER SERVICE DEPT. DETERMINED THE PROBLEM WAS A FAULTY DRIVE SHAFT AND REPLACED IT TWICE AND INDEXED THE SECOND ONE AFTER INSTALLATION. THE CAR STILL VIBRATES. THE TIRES WERE ROAD FORCED BALANCED AND ROTATED AND THE VIBRATION IS STILL HAPPENING. THIS LEADS ME AND OTHER PROFESSIONALS TO CONCLUDE THAT THERE MAY BE OTHER MALFUNCTIONING PARTS OR A POSSIBLE DESIGN FLAW IN THE DRIVE LINE WHICH I BELIEVE FORD MOTOR COMPANY KNOWS ABOUT. THE VIBRATION IS FELT THROUGH THE CAR AND THE REAR MIRROR IMAGE IS BLURRED WHILE DRIVING. A FORD CUSTOMER SERVICE REP. HAS TOLD ME THIS VIBRATION IS "NORMAL" AND "NO REPAIR IS NEEDED". THEY REFUSE TO INVESTIGATE THE CAUSE FURTHER OR FIX THIS DEFECT. I WONDER, IF IT IS NORMAL WHY DID THEY TRY TO FIX IT TWICE. IT APPEARS THIS IS A COMMON PROBLEM WITH THESE CARS OR IF THEY WERE DESIGNED SO A VIBRATION CAN SHAKE YOUR BODY WHILE DRIVING, AS THE CUSTOMER SERVICE REP IS IMPLYING, THEN THE CONSUMER SHOULD BE MADE AWARE OR NOTIFIED OF THIS VIBRATION CHARACTERISTIC BEFORE PURCHASING. NOTE, THAT WHILE THE SERVICE DEPT. WAS ATTEMPTING TO DIAGNOSE THE PROBLEM THE SHOP FOREMAN TOLD ME HE DROVE FOUR NEW CARS FROM THEIR STOCK AND FOUND 3 OF THEM TO HAVE THIS VIBRATION DEFECT. NOW IN MY VEHICLE IT APPEARS THAT THE VIBRATION IS CAUSING THE REAR AXLE DIFFERENTIAL SEAL TO START LEAKING. I WOULD LIKE TO SUGGEST THAT A INVESTIGATION BE STARTED INTO THIS MATTER TO DETERMINE THE EXTENT OR NUMBER OF VEHICLES THAT ARE EXPERIENCING THIS SENSATION. REGARDLESS FORD MOTOR COMPANY SHOULD BE MADE TO FIX THESE DEFECT ON ALL VEHICLES AFFECTED OR REFUND THE CONSUMERS THE PURCHASED PRICE OF THE VEHICLE IF THEY CANNOT FIX IT.