NHTSA Complaint #10861800 — 2002 CHEVROLET TRAILBLAZER

NOTICED A STRONG GAS ODOR COMING FROM THE VEHICLE. IN NOVEMBER 2015 WE RECEIVED A LETTER FROM CHEVY TELLING US THAT "FUEL TANK INLET CHECK VALVE" COULD FRACTURE. WE TOOK IT TO A DEALERSHIP & WE WERE TOLD IT WAS THE CASE WITH OUR TRAILBLAZER. WE HAVE NOT BEEN ABLE TO GET THE TANK REPLACED. IN DECEMBER THEY SUPPOSEDLY ORDERED THE PART, IT IS NOW ALMOST MAY & STILL NO PART. I HAVE TRIED CONTACTING CHEVY DIRECTLY & NO ONE IS WILLING TO HELP. THEY KEEP PUTTING ME OFF, SAYING THEY CAN'T FIND THE PART ETC. THEN TELLING ME IT WILL BE HERE FOLLOWING MONTH. THEY ARE JUST GIVING ME THE RUN AROUND, AND ALSO THEIR FAMOUS THING IS TO SAY WELL, IT'S A 2002 SO WE DON'T HAVE PARTS. THIS IS COVERED UNDER A WARRANTY. I CALLED CHEVY TODAY & WHEN THE "SENIOR ADVISOR" TOLD ME THE PART WOULD BE THERE IN MAY, I ASKED WHERE HE CAME UP WITH THAT INFORMATION HE HUNG UP ON ME. BEFORE THAT HE TOLD ME I MIGHT NEVER GET IT REPAIRED. IN THAT CASE THEY WOULD EVENTUALLY SEND ME A LETTER TELLING ME WHAT MY NEXT STEP MIGHT BE. I CANNOT BE THE ONLY PERSON WITH THIS PROBLEM, AND ESPECIALLY WITH IT NOT BEING RESOLVED PROPERLY.