NHTSA Complaint #10861694 — 2012 FORD FOCUS

SINCE WE PURCHASED THE CAR NEW IN 2012 IT HAS NOT OPERATED PROPERLY. I UNDERSTAND IT IS A HYBRID TRANSMISSION AND FEELS DIFFERENT FROM OTHER AUTOMATIC TRANSMISSIONS. THAT IS NOT THE PROBLEM. THE PROBLEM IS THAT THE CAR SHUDDERS AND JERKS FORWARD WHEN YOU STEP ON THE ACCELERATOR. WE HAVE TAKEN THE CAR IN FOR THIS PROBLEM AND HAVE BEEN TOLD THERE IS NO PROBLEM. YET THERE HAVE BEEN ABOUT THREE RECALL OR TRANSMISSION UPDATES. THE LAST RECALL WAS SERVICED IN JANUARY 2016. SEVERAL TIMES I HAVE HAD TO PULL OFF THE ROAD AND RECENTLY THE CAR'S ENGINE LIGHT CAME ON HAD TO HAVE THE VEHICLE TOWED TO VALLEY ISLE FORD BECAUSE THE CAR WOULD NOT DRIVE. THERE RESPONSE AFTER RESETTING THE CHECK ENGINE LIGHT WAS THAT THE CAR DROVE FINE. I WENT TO PICK THE CAR UP AND I BARELY MADE IT HOME. THE CAR AGAIN NEEDS TO TOWED BACK TO THE DEALER. THIS MODEL NEEDS TO BE RECALLED AND HAVE THE TRANSMISSION REPLACED AS IT WILL NEVER BE ABLE TO BE FIXED.