NHTSA Complaint #10861575 — 2014 MAZDA MAZDA6

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	10861575
Vehicle	2014 MAZDA MAZDA6
Component	UNKNOWN OR OTHER
Date of Incident	February 29, 2016
Date Filed	April 26, 2016
Mileage	12,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

BLIND SPOT MONITOR (BSM), STOPPED WORKING. DEALER COULD NOT SUBMIT A WARRANTY CLAIM TO MAZDA, CLAIMING SCRATCHES ON REAR BUMPER/FASCIA INDICATED A COLLISION. THESE WERE COSMETIC SCRATCHES. THEY WERE THERE FOR MANY MONTHS BEFORE BSM STOPPED WORKING. PHOTOS AND NOTES SENT TO MAZDAUSA, FILE 1-271657193. MAZDA ALSO WOULD NOT HONOR THE WARRANTY, SAYING THESE SCRATCHES COULD CAUSE THE BSM TO FAIL, AND TO FILE AN INSURANCE CLAIM. SCRATCHES ARE ALMOST UNNOTICEABLE UNLESS LOOKED FOR. THIS COULD HAVE BEEN A PARKING LOT DING, A SHOPPING CART, BASKETBALL, ETC. HARD TO BELIEVE THIS BSM SYSTEM, PLACED IN THE BUMPER AREA OF A CAR COULD BE SO FRAGILE. BSM STOPPED WORKING WHILE ON A 25 MILE DRIVE. IT STOPPED WORKING ABOUT 10 MINUTES AFTER THE DRIVE STARTED, NOT IMMEDIATELY WHEN STARTING THE CAR. IT HASN'T WORKED SINCE. DOING A GOOGLE SEARCH, I FOUND SEVERAL OTHER COMPLAINTS SIMILAR TO THIS.

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