NHTSA Complaint #10861442 — 2011 MAZDA CX-9

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	10861442
Vehicle	2011 MAZDA CX-9
Component	WHEELS
Date of Incident	April 18, 2016
Date Filed	April 26, 2016
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

MY CAR IS HAVING A RECALL REPAIRED FOR SOME FRONT END ISSUE. IN SEPT 2015 I TOOK MY CAR IN FOR INSPECTION, AND ALL 4 TIRES HAD GREAT TREAD ON THEM. MAZDA DIDN'T HAVE PARTS IN SEPTEMBER TO FIX MY CAR. BETWEEN SEPTEMBER 2015, AND APRIL 2016 MY DRIVERS SIDE FRONT TIRE IS BALD ON THE OUTSIDE TO THE POINT IT'S ALMOST UNSAFE TO DRIVE. IT IS THE ONLY TIRE THAT IS LIKE THIS.. ALL 4 TIRES WERE REPLACED AT THE SAME TIME ABOUT TWO YEARS AGO. PAUL MILLER MAZDA CALLED ME AND INFORMED ME I NEEDED NEW TIRES AND AN ALIGNMENT AND I INFORMED THEM IT HAD TO BE RELATED TO THE RECALL DUE TO ONLY THAT TIRE, AND THE FACT THAT THE TREAD WAS THE SAME AS THE OTHER TIRES IN SEPTEMBER. WE COULD FEEL THE FRONT END ISSUES IN THE VEHICLE FOR 7 MONTHS WAITING ON THE PARTS. I AM NOW STUCK HAVING TO BUY A NEW TIRE AND PAY FOR AN ALIGNMENT OUT OF MY OWN POCKET BECAUSE IT OOK THEM 7 MONTHS TO GET PARTS IN TO FIX MY MAZDA.

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