NHTSA Complaint #10861385 — 2007 MERCEDES-BENZ E350

HI MY NAME IS [XXX] OWNER OF A MERCEDES BENZ E350 2007 I ALWAYS BEEN LOYAL TO MERCEDES BECAUSE I WAS IN THE BE LEAVE THAT THEY HAD SAFE CARS BUT UNFORTUNATELY WITH THIS VEHICLE I HAD A BIG PROBLEM I WAS DRIVING IN THE FREEWAY IN THE CAR JUST STOP WITH A TERRIBLE ODOR OF GAS; I PULL T THE SIDE OF THE ROAD GOT OUT THE CAR AND CALL FOR HELP. THE TOWING TRUCK TOOK MY CAR TO THE MECHANIC THAN IT WAS THAN WHEN WE FIND OUT THAT THE THIS MODEL AND YEAR OF THE CAR HAD PROBLEMS WITH THE FUEL PUMP AND MANY OTHER PROBLEMS. CALLED ANOTHER TOWING TRUCK TO TAKE IT TO MERCEDES BENZ DEALER IN MONTEREY CALIF SPOKE WITH [XXX] WISH HE IS THE MANAGER IN THAT LOCATION THEY CHECK THE CAR AND SAID THAT THERE WASN'T ANY WARRANTY IN THE VEHICLE THAT HAVE TO PAY OUT OF MY POCKET , I SHOW HIM ALL THE DOCUMENTATION FROM SAFE CAR.GOV ALSO KNOWN AS NHTSA I PRINTED OUT ALL THE DOCUMENTATION SAYING THAT MERCEDES BENZ EXTENDED THE WARRANTY IN THIS VEHICLES FOR 15 YEARS UNLIMITED MILES [XXX] THE OWNERSHIP OF THE CAR. EVEN DOUGH I TOOK ALL THIS DOCUMENTS TO [XXX] AT MERCEDES BENZ AT MONTEREY CALIF DEALER HE DIDN'T WANT TO FIX THE CAR, HE TOLD ME AND MY HUSBAND THAT HE EXPOSED THIS TO THE MERCEDES BENZ REPRESENTATIVE FROM THE HEAD QUARTERS AND THEY ARE NOT APPROVING IT WISH I REALLY BE LEAVE THAT THEY SHOULD WITH NO HASSLE AT ALL. AT THIS POINT I HAVE NO CAR AND MERCEDES BENZ ITS NOT RESPONDING THE ACCORDING TO THE WARRANTY OF THE EXTRA 15 YEARS UNLIMITED MILES AND REGARDLESS OF THE OWNERSHIP. PLEASE I REALLY APPRECIATE THAT YOU HELP ME TO TAKE CARE THIS MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR