NHTSA Complaint #10861063 — 2015 FORD EXPLORER
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 10861063 |
| Vehicle | 2015 FORD EXPLORER |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 16,012 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WA |
Consumer Description
WHILE DRIVING 35 MPH ON STRAIGHT ON MAJOR ARTERIAL STREET LOST POWER STEERING CONTROL. STEERING WHEEL IMMEDIATELY BECAME EXTREMELY STIFF AND I STRUGGLED TO PULL TO RIGHT HAND LANE AND WAS BARELY ABLE TO PULL OVER ONTO SIDE ROAD. THREE WARNING MESSAGES SHOWED UP ON DASH BOARD, "SERVICE ADVANCE TRAC", "STEERING ASSIST FAULT SERVICE REQUIRED" & CAR ICON WITH TRAC SWIRLS TRAILING CAR AND "OFF". PHOTOS ATTACHED. TURNED CAR OFF, RESTARTED AND SAME DASH BOARD IMAGES APPEARED. TOOK TO DEALERSHIP FOR REPAIR. DEALERSHIP TESTED AND SAID COULD NOT DUPLICATE RESPONSE. DOCUMENTATION ATTACHED. DEALERSHIP GAVE RVC # AND DEALERSHIP CONTACTED FORD HOTLINE ASSIST. NO REPAIR MADE. ADVISED TO RETURN IF PROBLEM OCCURS AGAIN.
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