NHTSA Complaint #10860513 — 2013 FORD EDGE

SUBJECT: CRACK VEHICLE TIRES I BEEN IN TOUCH WITH MIDWAY FORD IN MIAMI WHERE I BOUGHT THE FORD EDGE 2013 0 MILES SINCE JULY 2015 IN OTHER TO RESOLVE THE CRACK PIRELLI TIRES COMES WITH MY VEHICLE. [XXX] GAVE THE PIRELLI PHONE AND THEY ASKED ME TO GET MY VEHICLE 4 TIMES FOR INSPECTION BY THEIR WARRANTY REP. ON FEB 4 2016 I GOT AN APP. WITH PIRELLI REP. AT 1:30PM AN HE OFFER ME A PRORATED CHARGE OF $711.14 TO REPLACE THE TIRES, I CALLED [XXX] TO EXPLAIN THAT MY CAR HAVE ONLY 5600 MILES AND HE RESPONDED TO ME, THAT IS THE ADJUSTMENT BECAUSE IF THE TIRES WERE CLEANED BY ANY PRODUCT SOLD ON THE AUTO PARTS IN US, THAT IS THE CAUSE OF TIRES CRACK. I ASTONISHED TO HEAR THAT AND I ASK IF THEIR COMPLY WITH THE WARRANTY REGULATIONS BY THE US GOVERNMENT, AND IF THERE ANY GOVERNMENT AGENCY TO CONTROL IT, IM VERY DISAPPOINTED FOR THIS LONG AND TIREDNESS WAY ON PROCESSING A WARRANTY ISSUE BY A PIRELLI CUSTOMER AFFAIR DEPT. SO I THINK THEY USED MY TIME TO FOOL ME. PLEASE I PLEAD YOUR ASSISTANT IN THIS MATTER. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR