NHTSA Complaint #10855563 — 2011 KIA SORENTO

TWO WEEKS AGO, WHILE MY CAR WAS PARKED (STATIONARY), I TRIED TO OPEN MY REAR DRIVER SIDE DOOR AND IT WOULD NOT OPEN FROM THE OUTSIDE, TODAY THE SAME HAPPENED TO MY DRIVER SIDE. AFTER GOOGLING THE PROBLEM, I FOUND A WEBSITE WITH MANY OTHER PEOPLE WITH THE SAME PROBLEM, WITH THE SAME YEAR, MAKE AND MODEL. I ALSO FOUND OVER 500 COMPLAINTS WITH THE SAME PROBLEM ON THIS PAGE. I CALLED THE KIA RECALL NUMBER AND THE REP. TOLD ME THAT THERE IS NOTHING THEY CAN DO BECAUSE THIS IS NOT A SAFETY ISSUE, THEREFORE IT'S NOT A RECALL ISSUE!!! IT IS A SAFETY ISSUE BECAUSE IF THERE WAS AN ACCIDENT, THEY WOULD NOT BE ABLE TO GET ME AND/OR PASSENGERS WITHOUT HAVING TO BREAK IN THROUGH A WINDOW OR JAWS OF LIFE. I WAS TOLD TO TAKE THE CAR INTO THE DEALERSHIP AND HAVE THE PROBLEM DIAGNOSED BY THEM. THIS IS NOT A PROBLEM, BUT I KNOW (FROM ALL OTHER COMPLAINTS) THAT I WILL BE TOLD THAT IT'S NOT COVERED AND I WILL BE RESPONSIBLE FOR THE REPAIRS. I WILL ALSO HAVE TO PAY TO HAVE THEM DIAGNOSE THE PROBLEM. THE CAR IS NO LONGER UNDER WARRANTY. I DON'T UNDERSTAND WHY THIS IS NOT BEING INVESTIGATED WITH THIS MANY PEOPLE HAVING THE EXACT SAME PROBLEM, IT IS A MALFUNCTION IN THE PRODUCTION OF THE CAR AND KIA SHOULD BE RESPONSIBLE FOR FIXING THIS PROBLEM. I AM POSTING THIS AS LEGAL DOCUMENTATION TO PROVE THAT I HAVE MADE YOU AWARE OF THE PROBLEM IN THE EVENT OF AN ACCIDENT THAT COULD JEOPARDIZE MY SAFETY.