NHTSA Complaint #10854996 — 2011 DODGE DURANGO

OUR DURANGO HAS HAD MAJOR ISSUES SINCE THE DAY WE BOUGHT IT. WE HAVE NEARLY DIED IN THREE OCCASSIONS DUE TO MALFUNCTIONING OF THE VEHICLE FOR ISSUES THE MANUFACTURER WAS WELL AWARE OF AND DID NOT ADDRESS IN A TIMELY FASHION. WE HAVE SPENT THOUSANDS UPON THOUSANDS OF DOLLARS ON REPAIRS INCLUDING REPLACING THE TIPM, ALTENATOR (TWICE), BRAKE BOOSTER, #2 ENGINE CYLINDER, TRANSMISSION INTERCOOLER, AND DOZENS OF OTHER ISSUES. WE HAVE HAD TO DO THIS OUT OF POCKET BECAUSE DODGE WONT ASSIST UNTIL THERE IS A RECALL MADE AND THEN FORCES US TO DRIVE A DANGEROUS VEHICLE BECAUSE THERE ARE NOT PARTS FOR THE RECALL FOR SEVERAL MONTHS IF NOT A YEAR. THIS RECENT ISSUE THE CAR KEPT BUCKING AND KICKING DRIVE DRIVING. VERY CLEARLY THERE ARE TRANSMISSION ISSUES. IN ALL THE FORUMS, IT IS A KNOWN DEFECT AND YET AGAIN DODGE DOES NOTHING ABOUT IT. THERE IS CLEAR EVIDENCE DODGE KNEW AND CONTINUES TO KNOW OF MANY FAULTY LEAKING SEALS AND MISSING SEALS FOR THE TRANSMISSION AND AC CONDENSER, YET WILL NOT COVER THEM. WHEN WE TOOK THE VEHICLE IN TO THE DEALERSHIP BC IT WAS LEAKING FLUIDS AND THE TRANSMISSION WAS BUCKING AND KICKING. WHEN THEY EVALUATED IT, THEY FOUND A BAD ALTERNATOR ASSEMBLY AND A POWER STEERING LEAK PLUS A TRANSMISSION LEAK. (SEE ATTACHED INVOICE). SOME WAS COVERED UNDER WARRANTY (AS WE PREVIOUSLY PAID OUT OF POCKET OURSELVES TO REPLACE THE ALTERNATOR SO THERE WAS A WARRANTY ON IT) AND THE REST WAS NOT. AGAIN WE HAD TO FORK OUT MORE MONEY FOR KNOWN DEFECT ISSUES OF DODGE. THE BUCKING AND KICKING OCCURRED RANDOMLY WITHOUT NOTICE AS WE DROVE DOWN THE ROAD. THERE WERE ALSO ELECTRICAL OUTAGES RANDOMLY AS WELL AND PERIODS OF UNCONTROLLABLE ACCELERATION WITH NO CONTROL OF THE VEHICLE. ITS IMPORTANT TO NOTE: WE HAD NO ISSUES WITH THE AC AT ALL. IT WOULD RUN COLD AND ONLY HAVE ISSUES WHEN RANDOM ELECTRICAL OUTAGES OCCURRED.