NHTSA Complaint #10854667 — 2012 FORD EXPLORER

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	10854667
Vehicle	2012 FORD EXPLORER
Component	SERVICE BRAKES
Date of Incident	April 5, 2016
Date Filed	April 10, 2016
Mileage	17,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

WHEN STEPPING ON THE BRAKES, I COULD FEEL AND HEAR A DRAG. CAR HAS 17,400 MILES, RIGHT REAR PADS WERE METAL TO METAL AND CUT INTO THE ROTOR. RR BRAKE PADS WERE EXTREMELY DIFFICULT TO REMOVE, INDICATING THE PADS WERE SEIZED INTO THE BRACKET. THIS WORDING IS TAKEN FROM THE FORD SERVICE REPAIR INVOICE. I HAVE HAD MANY CARS AND NEVER HAD TO REPLACE BRAKES AT A LOW MILEAGE. THIS IS A SAFETY ISSUE THAT NEEDS TO BE LOOKED INTO.

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