NHTSA Complaint #10854647 — 2013 FORD C-MAX HYBRID

I HAVE HAD MY 2013 FORD CMAX (HYBRID) IN A FORD AUTHORIZED SHOP AT LEAST SIX TIMES ( TWICE OVERNIGHT) FOR THE SAME ISSUE: THE INTELLIGENT ACCESS FEATURE ON THE DRIVER'S SIDE FRONT DOOR INTERMITTENTLY MALFUNCTIONS. FREQUENTLY IT WILL EITHER NOT LOCK OR NOT UNLOCK IN THE MANNER DESCRIBED IN THE OWNER'S MANUAL. AFTER TWO OR THREE VISITS TO THE SHOP, TWO REMEDIES WERE TRIED. I SHOULD MENTION TO YOU THAT THE SERVICE TECHNICIAN AT LITHIA FORD IN FRESNO TOLD ME ON MY SECOND VISIT THAT A SERVICE ADVISORY HAD BEEN ISSUED FOR THIS PROBLEM. THE FIRST REMEDY THEY TRIED WAS TO CLEAN THE SENSOR AND REPLACE A COUPLE SCREWS . THE SECOND WAS TO REPLACE THE ENTIRE HANDLE. NEITHER ONE WORKED. BY THE WAY, THE CAR IS STILL UNDER FACTORY WARRANTY. I HAVE REPEATEDLY BEEN TOLD THAT THE SERVICE DEPARTMENT, '' IS UNABLE TO REPLICATE THE PROBLEM.' THEREFORE, THERE IS NOTHING THAT CAN BE DONE. I FEEL THIS IS A SAFETY CONCERN FOR SEVERAL REASONS. AMONG THEM, WHEN PARALLEL PARKED ON A BUSY STREET, A DELAY IN OPENING THE DOOR EXPOSES ME TO BEING HIT WHILE STANDING IN THE STREET. ADDITIONALLY, WHEN PARKED IN A DARK PARKING STRUCTURE IN A BAD PART OF TOWN I AM EXPOSED TO POTENTIAL ATTACK WHILE TRYING TO LOCK OR UNLOCK THE DOOR. FINALLY IN A TORRENTIAL DOWNPOUR, I HAVE GOTTEN SOAKED BECAUSE THE DOOR WOULD NOT UNLOCK.