NHTSA Complaint #10854346 — 2012 CHEVROLET CRUZE ELECTRONIC STABILITY CONTROL (ESC)

Complaint Details

ODI Number	10854346
Vehicle	2012 CHEVROLET CRUZE
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	February 5, 2016
Date Filed	April 8, 2016
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

ON SEVERAL OCCASIONS MY VEHICLE HAS LOST POWER STEERING SERVICE. I HAVE ALMOST CRASHED INTO A METRO RAIL AND INTO ANOTHER VEHICLE BECAUSE I AM UNABLE TO TURN MY WHEEL. ON ANOTHER OCCASION, I WAS ABOUT TO PARK AND THE CAR TURNED OFF ON ME; THE KEY WAS LOCKED INTO THE IGNITION AND I COULDN'T TURN IT, THE DOORS LOCKED AND NOTHING WORKED. I WAS STUCK INSIDE UNTIL AFTER ABOUT 5 MINUTES, THE CAR UNLOCKED EVERYTHING AND THE ECU TURNED BACK ON. I'VE HAD TO TAKE IT TO THE DEALERSHIP TWICE FOR THIS PROBLEM AND THEY HAVE TOLD ME IT'S COVERED UNDER A "SPECIAL SERVICE" BUT THESE INCIDENTS HAPPENED ALMOST A YEAR APART. I DO NOT BELIEVE THE CAR IS FIXED. ALSO, THE SERVICE STABILITRAK AND OTHER LIGHTS FLASH ON AND OFF AND SO DO MY RADIO.

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