NHTSA Complaint #10853409 — 2008 SATURN OUTLOOK

AFTER A HEAVY STORM RAINWATER LEAKED INTO THE CABIN OF MY PARKED AND UNOCCUPIED VEHICLE THROUGH THE FACTORY INSTALLED SUNROOF, WHICH WAS FULLY CLOSED. THE WATER ALSO LEAKED INTO THE CABIN BEHIND THE GLOVE BOX, UNDER THE DASH, AND THROUGH THE HEADLINER. THIS RESULTED IN RAINWATER GETTING INTO THE FUSE BOX CAUSING ELECTRICAL CORROSION AND THE REAR WIPER TO MALFUNCTION. BESIDES THE POTENTIAL SAFETY ISSUE, AN ELECTRICAL MALFUNCTION WHILE DRIVING OR FIRE, THERE IS ALSO A HEALTH ISSUE OF MOLD IN THE HEADLINER AND UNDER THE CARPETING. AS A RESULT OF THE WATER GETTING INSIDE THE CAR THE HEADLINER IS NOW PERMANENTLY WATER STAINED AND THE CARPETING WAS SOAKED. THE DEALERSHIP "BLEW OUT" THE DRAIN TUBES BUT COULD NOT GUARANTEE THIS WOULD FIX THE PROBLEM. I WAS FURTHER ADVISED OF A GMC CUSTOMER SATISFACTION RECALL ON THIS CAR (08207A) WHICH EXPIRED ON 09/30/09 AND THAT THIS REPAIR WAS NEVER DONE ON MY VEHICLE, BASED ON A CHECK OF THE VIN. I CONTACTED SATURN DIRECTLY ON 04/04/16 WHO REFUSED TO PAY FOR THIS CUSTOMER SATISFACTION RECALL SINCE IT EXPIRED 7 YEARS AGO. I'VE GOTTEN MORE WATER INSIDE MY CAR SINCE MY TRIP TO THE DEALERSHIP AND WAS ADVISED THAT THE APPROXIMATE COST TO EXTEND THE DRAIN TUBES, AS RECOMMENDED ON THE CUSTOMER SATISFACTION RECALL, WOULD BE AT LEAST $500.00. THIS PRICE DOES NOT INCLUDE REPLACING THE HEADLINER, THE CARPETING, POSSIBLE MOLD REMOVAL, OR REPAIRING/REPLACING THE FUSE BOX. MY MAIN CONCERNS ARE FOR THE SAFETY AND WELL BEING OF MY SMALL CHILDREN WHILE RIDING IN THIS CAR.