NHTSA Complaint #10853370 — 2012 FORD F-150

I REMOTE STARTED MY F-150 SUPERCREW IN THE MORNING, IT WAS APPROXIMATELY 22 DEGREES F OUTSIDE. I DROVE TO THE CORNER STORE (0.1 MILES AWAY) TO GRAB A BITE TO EAT. I TURNED MY TRUCK OFF, WENT IN, THEN STARTED MY TRUCK BACK UP TO HEAD TO THE GAS STATION (0.2 MILES AWAY) & FUELED UP. I TURNED MY TRUCK BACK ON AND HIT THE REAR DEFROST BUTTON TO CLEAR SOME ICE ON THE REAR WINDOW. AFTER DRIVING FOR ABOUT 3-4 MINUTES (ROUGHLY 3 MILES), WHILE ON THE FREEWAY, I HEARD A LOUD "POP". I NOTICED THAT THE REAR WINDOW HAD SHATTERED. IT WAS THE WINDOW PANE LOCATED BEHIND THE DRIVER SEAT. THERE WAS NO IMPACT TO THE WINDOW AND WOULD'VE BEEN EXTREMELY UNLIKELY SINCE I WAS DRIVING. MUST BE AN ELECTRICAL ISSUE (A SHORT, A SURGE, OR SOMETHING). MY TRUCK IS OUT OF THE 3 YEAR WARRANTY WINDOW, BUT HAS JUST UNDER 22,000 MILES ON IT. THE DEALERSHIP WOULD NOT PAY A PENNY TO REPLACE MY WINDOW. I CALLED THE FORD CUSTOMER CARE LINE AND THEY STAND BEHIND THE DEALER DECISION TO NOT PAY ANYTHING FOR IT. THIS IS CLEARLY AN ISSUE WITH THEIR VEHICLES. I'VE SEARCHED THIS SITE AND SEEN THE SAME PROBLEMS ON 2010 - 2015 MODELS OF THE F-150. THIS PROBLEM IS NOT BEING ADDRESSED WHAT-SO-EVER BY FORD. WHAT HAPPENS AFTER I GET THIS WINDOW REPLACED AND USE THE DEFROSTER, ONLY TO HAVE MY NEW WINDOW SHATTER AS WELL? I GUESS I HAVE TO PAY FOR THAT ONE TOO. MY GRANDMOTHER AND GRANDFATHER WORKED FOR FORD. MY FAMILY HAS BEEN LONG TIME FORD CUSTOMERS. THIS IS MY THIRD FORD VEHICLE. THAT TREND HAS JUST ENDED. CONSIDERING A TRADE IN TO CHEVY OR DODGE.